Apollo Clinic Complaints & Reviews

I booked an appointment for dental ...it was informed to book an appointment one day prior to get the appointment. The very next day when I visited the apollo site, there was no booking...they booked again ...no apologize and rude behaviour...Branch: Apollo Barrackpore

Sir

Today 29th September 2021 from 6:30 a.m. several time I call to your all number to registration of my Mother in law name MINAKHI BHABAI As a patients of Dr. ASEEM CHATTERJEE but not received by anyone . As your previous concerns I was connect your all numbers from my multiple number and sometimes all numbers ringing but no one received by you .

I regret to write the mail to you that, on 20th September 2021 morning around 8 am myself and my father visited your Apollo clinic Koramangala, Bangalore for Lipid profile and fasting sugar test for my father.
My father name- Gyanaranjan Das
So we have booked and made the payment of Rs.2100/- at the reception for test. But due to my father over fasting the lab sample collector refused to take the sample and asked to come tommorrow. Because on 21st morning we had planned to go out of station so I request the receptionist to cancel the order. Then she cancelled the order and told you will get your refund within 48 hours on your original payment mode. But today 28th September 2021 yet I have not received the refund and 2 times I have visited the Apollo clinic they are not responding. I request the concerned to please look into the matter and refund the amount at the earliest.

I am a cghs holder service man in kolkata. I had done some test for my wife's(smt.Uma moni saha) treatment on 30.08.2021 through apollo clinic, 986/3, jessore road, kolkata 700055 at my residence-194/14 s.K.Deb road chowdhury bagan kolkata 700048(home collection).Total nine test had been done and charged rs.1500/-(rupees one thousand and five hundred)only as per cghs rate. But when i am submiiting the bill, it is found that they have been charged rs.650/- out of rs.1500/-(total amount) for hbsag(code no.1424) instead charged rs.117/- as per cghs rate. So, it was charged by this clinic very cleverly.Therefore, i want to refund the balance amount rs.533/[protected].

I am Nazle Rob from Barasat.I had to approach Apollo cilinic, Barasat, 24 pgs(n), West Bengal for testing some emergency medical report of my mother like Crp, Lft & Stool for Calprotectin.It is mentioned that, according to doctor my Mother needs to be diagnosed & treated as soon as possible.I had been informed that the stool for calprotectin test needs 3 to 4 days on behalf of Apollo clinic, Barasat.In such a situation, the sample had been collected on 17/09/21, Friday & they were supposed to deliver the report on 22/09/21, Wednesday but surprisingly I had been called 21/09/21 at 9 pm for further sample for re-checking(Stool for calprotectin) & they assured me about delivering the report on time.My question is, how is it possible delivering the report of that test which normally takes 3 to 4 days within a day after re-cheking?actually they are trying to hide in a superficial way.It is very unfortunate.I will request to the higher or appellate authority of Apollo to take necessary action against the director of the Apollo clinic, Barasat & I will expect a phone call from the director of the Apollo clinic, Barasat within 24 hours to pacify my anger othetwise I will take legal action against Apollo clinic.Don't compelled me to create akward situation & mind it l don't put my mouth on the grass.I will be waiting for your logical answer & action against the director of the Baradat Apollo Clinic.I have all the necessary proof to take legal action.

I took vaccine at Apollo clinic - Shriram summit society campus, Electronic city, Bangalore on 12 July 2021 for self and family members and paid via my debit card, but i was billed twice for the same service. I requested administrators but no response from them even after 2 months. Request a refund of Rs. 2340/- (two thousand three hundred forty only- which is billed extra for me) at the earliest.

Very pathetic management in Apollo Clinic Narendrapur . Keep waiting for more than one and half hour but no sign of doctor . They think we have all the day . Ask to come at 4PM but after 10 mnt saying doctor will come after 90 minutes . Is it a service that too for a child specialist ? I was in helpless condition with 10 months old son.

There's been consistency in over time duties for nursing staff in Apollo Gleneagles, Kolkata. One nursing staff is given 8-10 patients. Nurses are made to do overtime duties for 4 hours. What kind of work culture is this?

I have a formal complaint to make against Komolika Chakraborty and Anupam Banerjee of Apollo clinic Sodepur, West Bengal kolkata - 700110 who misbehaved with me and showed attitude by refusing to consider my upi payment for vaccination. They kept insisting that I make cash payment instead and when asked why they misbehaved with me and I’ll treated me in front of anyone.

Dear Sir/Mam

I have visited Appollo Clinic on 20.08.2021 and undergone CBK KFT LFT RBS TSH, AMONIA blood test of my daughter.I have received all the test report on the same date i.e 20.08.2021, but didnt received amonia test as told that it will take two days, further i contineously called every day and enquired about the amonia test, but the answer was same that it will take time.Till yesterday i inquired they told it is in process and will let me now.But today in morning when i enquired about my daughter amonia test, the concerned person just told me that amonia test is not done over here.

My question is that when ammonia test is not done then why you have taken the sample and after that why you all have put me on dilemma for 10 days. Further the payment was also given on the same date and time.
As my daughter is suffering from rett syndrome and i have taken appointment for daughter check form AIIMS delhi.

Further who is responsible for this.The experience is worst and i have not seen such big institute giving this good service.

Regards

Ashwani kumar

I have come here for my covid vaccination at Apollo clinic Ganesh Talkies kolkata the clinic is clearly denying to accept card payment.

This is not acceptable as this is Apollo and not some local centre.

Its digital india and a medical company like Apollo denying card payment is disheartening.

Harsh Rateria
[protected]

I have come here for my covid vaccinated the clinic is clearly denying to accept card payment.

This is not acceptable as this is Apollo and not some local centre.

Its digital india and a medical company like Apollo denying card payment is disheartening.

Harsh Rateria
[protected]

I have visited your clinic in Barrackpore Wireless gate a couple of times since last week and never have I seen the 2 staff at the counter, Mr. Abhijit Mukherjee and Mr. Sandeep Dutta wearing masks during this ongoing pandemic. When I asked Mr. Mukherjee to wear his mask, he clearly refused to say that they both have "breathing problems". The third wave is incoming in a few weeks, and with all the patients they are dealing with in your clinic, they should care to do the bare minimum.
Please look into the matter since this is not acceptable from your end.

Hi,

I was alway being satisfied with the behaviour of the Apollo Clinic Chinar Park Kolkata and they were always helpful.Nowadays new staffs are not behaving well with the patients and also not answering us in a right manner ans being aggressive.

I request you to kindly look into this matter on an urgent basis as Apollo has goodwill and it is impacting on the company’s goodwill overall.

Thanks
Amit
[protected]

I booked a covid rt pcr home collection test appointment for 12th August 01:20PM but the person who was supposed to come called me in the morning and repeatedly insisted me on taking the tests earlier. When I told him that I can't do before 72 hours as it's needed for my travel he told me that he will put the sample collection time as my appointment time. But now I received the report mentioning a different timing which is beyond 72 hours and the person is not even picking up my call. His name is Akbar KA and contact number is [protected]. Kindly take strict action against him as soon as possible

I reached there right at time for an appt. of Dr Sanjib Choudhury (Derma), I even billed at the right time and clearly on the display screen I was to visit the doctor next. However, all of a sudden I couldn't see my name there on the display anymore, I even argued with the patients that I should be there then but they simply didn't care!

I had to wait around 2 hours and then request the doctor to see me because even he didn't have any clues!

Horrible services!!!

I complained via an email to Apollo but I am yet to get any response!

I have reached Apollo clinic saltlake for consulting a doctor named Dr. Amrish Bhattacharyya as per my booking on morning. It was urgent for me. There was a raining outside. However, I reached there still. But certainly one reception lady informed that doctor cancelled all bookings. The behavior of receptionist is also very harsh.Then why not it is intimated earlier.After that sms is coming that I have not appeared on time thats why my appointment cancelled. HOW the doctor cancel appointments ? Then it is blamed on me. I need reply on this. Otherwise I will go further.

Conducted at Apollo CLINIC, Newtown Kolkata.

The Report of the said Test were collected by me on 13th March, 2021. While going through the report under the head Kidney stated “A LARGE (MEAUSRING 1.8 CM X 5.9 CM) EXOPHYTIC CLEAR UNILOCULAR CYST SEEN IN THE LOWER POLE OF LEFT KIDNEY. ANOTHER SMALL (MEAUSRING 2.4 CM X 2.2 CM) CYST IS SEEN IN THE LOWER POLE”.

While on consultation with Our Dr P Pooviah, on the 16th March, 2021 & going though the Sonography Plates it came to our notice that no such problem existed in the left kidney. However on closer scrutiny it was observed that the problem existed in the Right Kidney

Moreover from our previous such Test conducted way back on 24th July, 2018 from AMRI Hospital, Salt Lake, Kolkata confirms the same.

On confronting with the findings at your Test Centre the same was accepted verbally to as mistake.

When the things were pointed out your Rinki Palit wrote back to us stating

This is to inform you as discussed today related to report we will look into the matter asap and get back to you over a call at earliest regarding the usg report of patient Ms Shiuli Pateria .

In view of the above circumstances it seems a case of sheer negligence causing a lot of distress to us. Moreover who would take responsibility in case if the treatment of the patient would have started. The part of the Apollo Clinic, Newtown, Kolkata which needs to be thoroughly probed & responsibilities to be fixed. The doctor conducting USG needs to be sacked immediately & the clinic which is looting & fooling should be immediately closed down
Aneesh
[protected]

My name is rama bachhawat. i am from kolkata. i took 1st dose of co-vaccine covid 19 vaccine on 21st june 2021. my 2nd dose was due after 28 days. I went to Apollo Clinic, 13A Hemchandra naskar road, Kolkata-700010. I took online appointment and paid for co-vaccine there. at the time of vaccine they asked me and i show them the written payment slip where it has been clearly written that its co-vaccine. but they gave me covishield. when i saw the bottle after giving the injection they said it was a mistake. there were no clarification of there mistake. no higher authorities/doctors were there to solve my queries about side effects of mixing 2 vaccines because it has not been certified by Indian government. very very negligent behaviour of staffs over there. i am very much dissappointed with the attitide of apollo clinic management.

I had booked for RT PCR test for my mother at Apollo Clinic, Newtown, Kolkata andd due to network issue, I had to pay twice i.e. Rs. 1300 twice for the same patient. The amount was deducted from mine and my wife's account. It has been more than 12 days but yet the same is not refunded. Apollo Clinic guys give me excuse that the same will be refunded within the next 2 days but that next 2 days have never come. I have forwarded all the details but they are hardly responding to the same.