Apollo Cradle — Poor Service

Address:

Apollo Cradle Maternity & Children's Hospital in Brookefield, Bangalore

I took my daughter to Apollo Cradle Brookefield place yesterday based on a reference from my family doctor. Due to food poisoning my daughter was dehydrated and she was advised to take fluid. I was provided an option to either take the fluid from OPD or to take the fluid by getting admitted for a better experience and a cheaper option as I had insurance.

While admitting, even though I asked the estimates or estimation sheet, the billing and insurance counter team mentioned that they are not supposed to share that detail with me.

The bill was bloated to Rs 17K+ artificially by doing all tests that were never recommended by doctor, charged documentation charge of Rs 1000+ & adding infusion pump for Rs2000 rental again not advised by doctor and all these were rejected by insurance company citing inappropriate as they sensed that these were non relevant medical expenses trying to bloat the bill. They were smarter than the hospital folks and Out of 17K, they approved only 9K..

When I tried to find the reasoning and rationale behind the bloated bill with billing .and insurance coordinator Some V.. Naik and the lady in the billing counter, they were pretty rude. and asked to speak to the Manager and provided this email ID.' They also told me that they can't spend time on such a small bill amount compared to bills in lakhs which was very hurting/wounding.