Apollo Hospital Complaints & Reviews

Address: B-12, Galaxy Apartment, S. N. Bose Road (by lane), Deshbandhupara, Siliguri - 734004

Myself HARSHA NATH SARMA, Male-73. UHOD No. AHA1.[protected]. Need online consultation with Dr. P. Soundararajan, Nephrologist. But before such consultation I need to send my current lab test reports and other relevant documents for perusal of Dr. Soundararajan. Found no way/ menu option in any apollo app or portal to send those documents. No help was done by customer care desk after several communications. Contacts were made to Local Apollo Clinic but they couldn't help me. PLEASE GUIDE ME AS TO HOW MY CURRENT LAB TEST REPORTS AND OTHER RELEVANT DOCUMENTS CAN BE SENT TO CONCERNED ONLINE CONSULTATION SECTION FOR BOOKING ONLINE DOCTOR.

Apollo Hospital customer support has been notified about the posted complaint.

Apr 18, 2021

Updated by Harsha Nath Sarma Not getting any help as to how my current lab test reports etc. would be sent to online consultation section. Apprise me the procedure.

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Apollo - Gandhinagar

I checked detailed bill after discharge and hospital has charged 329rs for mask which is not provided to the patient.
It is not about 329rs because we are paying the hospital big amount of bill and they are adding some charges and not providing to the patient..this is like fraud only. There might be some other charges which is irrelevant and we don't check detailed or break-up bills because bills amount are high and 200-300rs won't matter but hospitals are doing such kind of fraud to thousands of patients and earning money from this frauds.
Not expecting such things from Apollo Management.

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Apollo Hospital - Gandhinagar

I checked detailed bill after discharge and hospital has charged 329rs for mask which is not provided to the patient.
It is not about 329rs because we are paying the hospital big amount of bill and they are adding some charges and not providing to the patient..this is like fraud only. There might be some other charges which is irrelevant and we don't check detailed or break-up bills because bills amount are high and 200-300rs won't matter but hospitals are doing such kind of fraud to thousands of patients and earning money from this frauds.
Not expecting such things from Apollo Management.

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G

Guestrelations Ahd

Apr 21, 2021

Namaste Ms Parinda Nirala,
Greetings from Apollo Hospitals Gandhinagar!
To serve you better, Could you please share your patient’s details (Name & UHID) with us?
Regards,
Team Guest Relations.

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Incorrect information on app
No report received after 48 hours
Sending report to incorrect persons

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dfsl

from Mumbai, Maharashtra

Apr 7, 2021

Pls update the status. I have been following up with call center team since last 2 days

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Apollo Hospital Customer Care's response, Apr 8, 2021

Verified Support

Namaste Sir/Madam,

Greetings from Apollo Hospitals, Chennai.

I would like to request you to share some more details of your visit, which branch, what test was done and to whom the reports were sent thorugh which APP. You can write directly to [email protected].

Regards
Sarat
Guestrelations

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Address: Naushera House, Amritsar Urban Circle Number 109, Court Road, Landmark : Inside Hotel Fairfield By Marriott,, Amritsar, Punjab 143001

This is to bring to your notice that one of your doctors in Amritsar Appolo cradle Dr. Seema Sharma so-called well-renowned gynecologist failed as a doctor to guide me about the tracking of baby movements which led to a baby demise in the 7th month of pregnancy despite all my reports being exceptionally good. she told me that I do not instill fear in the minds of pregnant ladies about movement tracking as a justification of her failure as a gynecologist. This all happened on 9 December 2020. My main motive of writing is just to inform you that doctors like her ruin the image of your brand and do, not bother and care about their patients. The doctor's negligence of not making aware about movement tracking of a baby is the concern as after I reached to her she told me we could have saved our baby as pregnant girls are smart enough to track movements on their own despite it was my first pregnancy. Please look into the matter and kindly do something about it .

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Address: Coochbehar, west Bengal, India

Sir I am very sorry for our issue
But. I have miss guideline proublem.

Our proublem outher department .but
Dr. Referred to onother dept.
I previously treatment of same dr. But I not satisfied...
But recently again refered same dr. .
But our no one issue this dept ..

So i have not done to dr.fees ..
But he said its paid to dr. Fees
So plz . Resolve my issue

Iam extremely sorry for complaining regarding one
Of the biggest medical hospitals .
Chennai applo hospital ..

Our family visited every year from 2005 . But this time .I face not perfect guidance...

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Apollo Hospital Customer Care

from Chandigarh, Chandigarh

Apr 3, 2021

Verified Support

Namaste Mr.Arindam,

Grretings from Apollo Hospitals, Chennai.

Please share the details of your visit. Which branch of Apollo Hospital and which doctor have you consulted?

Please call me for any further assistance.

Regards
Sarat
Guestrelations
[protected]

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Address: Creams road, Chennai -600006

Recently I visited your hospital for visa medical check up for my son. I was not allowed and was directed to customer lobby I don't know how to call it as customer lobby. Very few seats only one fan that to of no use no water that to in this summer. A hospital of your can provide a neat Big with minimum facilities

Apollo Hospital customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2021

Apollo Hospital Customer Care's response Namaste Mr.Sornam,

Greetings from Apollo Hospitals, Chennai.

Please share the name of the branch of Apollo Hospitals you have visited recently, so that we communicate the same to the concerned team.

Thanks and regards
Sarat
Guestrelations

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Address: 4F, NEE WING, GT.CHOLAIYIL RESIDENCY , RAIL NAGAR ROAD, Gt cholaiyil

I am the father of baby of deepa..my son was born pre term on 23/10/2020 till today 27/3/2021 my son is in nicu care so far the bill is Rs.300000 and i am strugling to pay..in todays bill 27/3/21 equipment charges is Rs.746000 but yday 26/3/21 equipment bill was Rs.700000 and when i asked how sudden rise of 50000 no one is ready to answer me and blaming various departments and names itz a clear cut cheating and they even dont know how to answer the fraud they have done...already 160 days we r in hosp literally dying and billing people are killing us more..

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Arun Balajee

Mar 28, 2021

Apollo first med..chennai

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A

Arun Balajee

Apr 8, 2021

My billing issues were solved now...tq for response...

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Address: MRC Nagar Chennai

This morning ( 7.30 )i reported at Apollo Spectra, MRC Nagar Chennai for my master health checkup after having fixed an appt with Ms Rekha. The process was not smooth at all and to worse was when i got to know that the technicians for TMT, Ultrasound, Echo were not available. The X Ray technician was available but could fix the problem faced in his equipment. I happened to interact with Tarun whose attitude needs to be looked into. I was...

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Dear Admin,
I have been at Koragomala Apollo cradle firstly thanks for Nursing team, Billing team, and special thanks to Manjula and HK STAFF.
And very disappointed about the cafe team .Mr Ganesh Ops Manager please look into the issue which I am explaining. We took two juice one is watermelon and Musombi both of the quality was poor hope roadside juice is better. Watermelon was full of water and sugar and Musombi was bitter.And for 120ml of water juice cost of 80 INr which no worth for value. Kindly management has to take right vendor on board for good services to value the customer satisfaction.As per the gov the price list has display in front of the shop which was no there.These is the just one example.
Please call if required any details.Hope you take appropriate discussion on this.

Thanks sharan
[protected]

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I had piles issue and done laser surgery under Dr. Vani Vijay. But because of her mistake and carelessness i got big hole inside and again went for 2nd surgery. Still i am in critical condition. I am right now in kerala. All the senior doctor s over here clearly said the hole was the mistake of Dr. Vani Vijay. For 2nd surgery also they charged high bill. I want refund and also Dr. Vani Vijay out of practice. I am in critical condition. I would have died. I need justice.

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Apollo Hospital Customer Care

from Chandigarh, Chandigarh

Mar 17, 2021

Verified Support

Namaste Ms.Neethu,

Greetings from Apollo Hospitals, Chennai.

Thank you for writing to us, would like to request you share the branch detail where you have visited for the surgery.

Please call us for any further assistance.

Regards
Sarat
[protected]

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Address: Apollo spectra hospital

I had piles issue and done laser surgery under Dr. Vani Vijay. But because of her mistake and carelessness i got big hole inside and again went for 2nd surgery. Still i am in critical condition. I am right now in kerala. All the senior doctor s over here clearly said the hole was the mistake of Dr. Vani Vijay. For 2nd surgery also they charged high bill. I want refund and also Dr. Vani Vijay out of practice. I am still in critical condition. I would have died. I need justice. Dr. Vani Vijay have fooled for so long saying it was my mistake. After meeting the expert doctors in kerala i got to know it was clearly Dr. Vani Vijay s mistake. I am in deep pain still under lot of medication and treatment. I want justice .

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Panicker Neethu

Mar 17, 2021

I need strict action against Dr. Vani Vijay and i need refund for my surgery

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Apollo Hospital Customer Care's response, Mar 17, 2021

Verified Support

Please let us know which Apollo Hospital branch have you visited.

Regards
Sarat
Apollo Hospitals, Chennai

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Address: Guwahati, Assam

Dear Team,

One of our insured MEETRAJ GOPE is admitted at Apollo Children Hospital at 15, SHAFI MOHAMMED ROAD, THOUSAND LIGHTS
CHENNAI, TAMIL NADU, Pin: 600006 on 11th March 2021.

Surprisingly, from yesterday there is a query and hospital cashless dept people are not interested in providing the reply. Today morning ( 12th March 2021) from TPA's end, I myself sent query letter again at the email ID [protected]@apollohospitals.com. In response they said, they can not reply to our query. They want hard cash. They were so rude & did not want to reply against our query.

Sir, what is the use of opening cashless dept, if your people are so rude in behaviour & they are not interested in providing cashless. They want only cash. Imagine our customer went to your hospital all the way from Assam & due to your cashless dept staff's sick behaviour, finally he had to pay cash. Is this the kind of training you give them ??? Is this your intension of service ??

We criticize such unethical behaviour & we demand a written statement against our query.

Tapash Bharadwaj

Branch Manager

House No 42, 1st Floor, Bishnujyoti Path, Hatigaon,
Behind Little Flower School, PO Hatigaon, Pin 781038, Guwahati, Assam.
Email – [protected]@vipulmedcorp.com, Website – www.vipulmedcorp.com, Phone – +[protected]

Apollo Hospital customer support has been notified about the posted complaint.

Mar 12, 2021

Updated by Tapash Bharadwaj Dear Team,

One of our insured MEETRAJ GOPE is admitted at Apollo Children Hospital at 15, SHAFI MOHAMMED ROAD, THOUSAND LIGHTS
CHENNAI, TAMIL NADU, Pin: 600006 on 11th March 2021.

Surprisingly, from yesterday there is a query and hospital cashless dept people are not interested in providing the reply. Today morning ( 12th March 2021) from TPA's end, I myself sent query letter again at the email ID [protected]@apollohospitals.com. In response they said, they can not reply to our query. They want hard cash. They were so rude & did not want to reply against our query.

Sir, what is the use of opening cashless dept, if your people are so rude in behaviour & they are not interested in providing cashless. They want only cash. Imagine our customer went to your hospital all the way from Assam & due to your cashless dept staff's sick behaviour, finally he had to pay cash. Is this the kind of training you give them ??? Is this your intension of service ??

We criticize such unethical behaviour & we demand a written statement against our query.

Tapash Bharadwaj

Branch Manager

House No 42, 1st Floor, Bishnujyoti Path, Hatigaon,
Behind Little Flower School, PO Hatigaon, Pin 781038, Guwahati, Assam.
Email – [protected]@vipulmedcorp.com, Website – www.vipulmedcorp.com, Phone – +[protected]

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Apollo Hospital Customer Care

from Chandigarh, Chandigarh

Mar 15, 2021

Verified Support

Respected Sir/Madam,

Greetings from Apollo Children's Hospitals!

The patient name Mast. Meetraj Gope ( ACH1.[protected]) was admitted in our hospital on 11.03.2021 under day care for surgical procedure. Since he want to get reimbursement extended 24 hrs stay in the hospital. Still he requested for cashless after admission and we processed the same day to Insurance TPA. Since we didnot get any response from insurance till the discharge finalised. Due to the delay process from insurance TPA. The attender requested to made the documents for reimbursement. Later we received qurey from insurance after all his completion of final cash settlement. Hence we requested to go for reimbursment and the attender accepted for the same. The patient bill has been closed with maximum discount given as per our hospital policy.All the necessary documents were provided to the patient by our insurance department for their smooth process.

Thanks and Regards,
Class Veelar Doss,
Asst. Manager- Billing

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Address: Tripura, agartala

Mein tripura agartala se ho, or last year sergical howa tha so abhi regular check k liye aaya tha or sergion se milne se phele MD Dr. Rama mam ko dikhaya tha or onone forcefully bhohat sara test de diya which was cost 22 thousand jo onka patient nahi tha. Badme mein senior sergion se mila toh a sob test report kam nahi aaya fir se sob karana pada.

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Apollo Hospital Customer Care

from Chandigarh, Chandigarh

Mar 9, 2021

Verified Support

Namaste Mr.Sujit Debnath,

Greetings from Apollo Hospitals, Chennai.

Thank you for your feedback, please share the UHID and name of the patient so that we can look into the clinical requirement of the investigations. You can write directly to us at [protected]@apollohospitals.com.

Please feel free to call me for any assistance at Apollo Hospitals, Chennai.

With regards
Sarat
Guestrelations
[protected].

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Address: Kanpur - Lucknow Rd, Sector B, Bargawan, LDA Colony, Lucknow, Uttar Pradesh 226012

I have admitted my father Rakesh Kumar Misra Registered id MILL.[protected] on 24 February 2021 in Apollo hospital Lucknow.He was suffering from severe coronary dysfunction.I have consulted with Dr Ajay Bahadur cardiologist.He was not taking our permission and suggestion about what treatment he will do he was only telling that he will place temporary pacemaker so that my father's heart will pump and nothing odd will happen.But at the time he did the operation and place the temporary pacemaker my father's condition is become critical.This information is also they are hiding.My father's body is not able to sustain this temporary pacemaker.This hospital is giving us false hope till midnight that my father's heart rate is improving.But no one in the family is allowed to see the patient.Only one attendant is allowed in the hospital but that person is also will stay in waiting lounge not with the patient.This is rediculous.We are not sure what happens with my father.At the time we entered the hospital they have given sedation to my father and he is unconscious.No one in the family can see the patient they are just informing us what treatment they are doing but we are not allowed to see my father.Firstly they have given hope that my father is improving and suddenly they have informed me that he is critical and the next minute they have informed me that my father is no more.

Apollo Hospital customer support has been notified about the posted complaint.

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Address: Kanpur - Lucknow Rd, Sector B, Bargawan, LDA Colony, Lucknow, Uttar Pradesh 226012

I have admitted my father on 24 February 2021 in Apollo hospital Lucknow.He was suffering from severe coronary dysfunction.I have consulted with Dr Ajay Bahadur cardiologist.He was not taking our permission and suggestion about what treatment he will do he was only telling that he will place temporary pacemaker so that my father's heart will pump and nothing odd will happen.But at the time he did the operation and place the temporary pacemaker my father's condition is become critical.This information is also they are hiding.My father's body is not able to sustain this temporary pacemaker.This hospital is giving us false hope till midnight that my father's heart rate is improving.But no one in the family is allowed to see the patient.Only one attendant is allowed in the hospital but that person is also will stay in waiting lounge not with the patient.This is rediculous.We are not sure what happens with my father.At the time we entered the hospital they have given sedation to my father and he is unconscious.No one in the family can see the patient they are just informing us what treatment they are doing but we are not allowed to see my father.Firstly they have given hope that my father is improving and suddenly they have informed me that he is critical and the next minute they have informed me that my father is no more.

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Apollo hospital make partiality with poor and richest they don't take care of poor free OPD patient and one visit only one time in a week even the patient go to weak or emergency cases if Poor says there is an emergency they start charges as much as they want and cutted name from free OPD which is just showed to poor that only for this purpose they will come here easily then we will convert the patient in paid OPD which is very rediculus totally disappointed with the Service

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M

Mohd12345

Feb 23, 2021

The can't do anything for the patient they want only charge

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Apollo Hospital Customer Care's response, Mar 4, 2021

Verified Support

Namaste Mr.Mohammed,

Greetings from Apollo Hospitals, Chennai.

Thank you for the feedback. We would like to understand further more - like which branch of Apollo Hospitals you have visited and what was the incident happened which made you to write the above feedback (who was the free OPD patient? and with whose authorisation?).

Please revert back, you can write your feedback to [email protected] also.

With regards
Sarat
Guestrelations

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Address: Vanagaram, Chennai.

My father was admitted to Apollo Speciality Hospital in Vanagaram, Chennai on 18th February 2021. He got discharged on 21st February 2021. He was admitted to the semi-private ward, as I got approval from insurance for the semi-private ward only. But, since they did not have any semi-private ward vacant at that time, so they accommodated him in the private ward itself, for the time being, saying that he will be shifted to the private ward,...

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Address: E1 TVS Nagar, Thally Road, Hosur 635110

I have taken an appointment (Appollo 247) by paying Rs. 1000/- with Dr. RGK vide Appointment No. 684259 for online appointment for 17th Feb 2021 @ 6.45 PM and have got the confirmation through SMS for the same. In the SMS, it is asked to fill up some data which would be useful my consulation for doctor.
When I click the link given, I do not see any appointment nor I am unable to fill up any informanation as required, as I am not prompted...

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Address: Nippo Quarters, tada

I am Ch.V.Ramana Reddy who has been admitted in Apollo hospital, Nellore in emergency on 27/01/2021 around 5:30 pm. At the time of joining I had a gold ring on my right hand, But the hospital staff did not return to any of my attenders along with my belongings. When I called to the Apollo complaint care they connected to the emergency, they said that they will enquire about it and call back to me but I did not get any response till the day. When I came to hospital for my checkup on Monday i.e., 08/02/2021, I again enquired about it but no one gave response. Due to the irresponsive behaviour of the staff, I have left with no other option other than bringing it to your notice. I hope I get response from you unlike from the staff members. Will be waiting for you to take an action against it.

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Apollo Hospital Customer Care

from Chandigarh, Chandigarh

Feb 11, 2021

Verified Support

As stated in the complaint the patient is not wearing any jewellery and same has been evidenced in the attached document and signed by the attender.

The patient has reached Apollo Nellore on Life Support, as soon as they have reached all relevant things are educated to the attenders, any valuables are not found on patient body

He is Admitted on 27th of January and discharged on 1st of Feb(AC01.[protected])we have not received any information during their stay .

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Ramanareddychv's [Complaint's author] reply, Feb 17, 2021

With refence to your reply and telephonic disscurtions had your personnel's we are not satisfied which is mentioned in the reply,
the staff did not told anything regarding the ornaments. Doctor only communicated to attender regarding only the health condition of the patient and asked to sign the document for further treatment. So the attender has signed all the documents in which the document which you mentioned in the reply might be included. But no one informed her about the ornament or any valuable things.
The patient joined the hospital on 27th jan 2021 but he is in unconscious state for 2 .5 day and he is in ICU for 5 days where attenders are not allowed to spend much time, so we did not notice it. When we notice it on 1st feb 2021 and enquired about it with all my attenders. Once I conformed with them I immediately called Apollo customer care and also met several staff members during my visit to the hospital. I waited till 6 pm to get any response from them. even I asked them to show CC footage but they refused it. I don’t understand why they refused to show me CC footage.

The document cannot be taken as evidence as no one has informed the attender regarding this. So, I am not satisfied with the evidence provided by you.
So, I insist you to show the CC footage for clarification. And your personnel also assured me to show the cc footage by telephonic on 14th feb with concerned approvel I hope wil get clarity on this. Please I hope will take positively and reply soon.
Thanks n regards

Ramanareddychv's [Complaint's author] reply, Feb 21, 2021

With refence to your reply and telephonic disscurtions had your personnel's we are not satisfied which is mentioned in the reply,
the staff did not told anything regarding the ornaments. Doctor only communicated to attender regarding only the health condition of the patient and asked to sign the document for further treatment. So the attender has signed all the documents in which the document which you mentioned in the reply might be included. But no one informed her about the ornament or any valuable things.
The patient joined the hospital on 27th jan 2021 but he is in unconscious state for 2 .5 day and he is in ICU for 5 days where attenders are not allowed to spend much time, so we did not notice it. When we notice it on 1st feb 2021 and enquired about it with all my attenders. Once I conformed with them I immediately called Apollo customer care and also met several staff members during my visit to the hospital. I waited till 6 pm to get any response from them. even I asked them to show CC footage but they refused it. I don’t understand why they refused to show me CC footage.

The document cannot be taken as evidence as no one has informed the attender regarding this. So, I am not satisfied with the evidence provided by you.
So, I insist you to show the CC footage for clarification. And your personnel also assured me to show the cc footage by telephonic on 14th feb with concerned approvel I hope wil get clarity on this. Please I hope will take positively and reply soon.
Thanks n regards

Apollo Hospital Complaints & Reviews

File a complaint to Apollo Hospital

Apollo Hospital reviews & complaints page 14

Inadequate customer support.

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Don't mark this complaint as resolved without providing any proper explanation

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Fraud - Detailed Bill

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Breach of data

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I am complaining about doctor negligence leading to baby demise in 7th month

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Miss guideline and miss behave

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Customer hospitality

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Billing complaint

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Master Health Checkup

Worst cafe at Apollo Koramangala

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Dr. Vani Vijay carelessness and mistake

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In critical condition due to mistake of dr. Vani Vijay

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Problem creating while trying for cashless facility

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Doctor misused our weakness

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I am complaining about the Apollo hospital .Money making hospital .Taking advantage of people's helplessness.

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I am complaining about the Apollo hospitals management .Money making hospital .Taking advantage of people's helplessness.

Post your Comment

Doctor availability

Post your Comment

Incorrect billing (Apollo Specialty Hospital, Vanagaram)

No appointment shown in Apollo 247 against appointment taken

Removal of Ring when the patient is unconscious

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Apollo Hospital Complaints & Reviews

File a complaint to Apollo Hospital

Apollo Hospital reviews & complaints page 14

Inadequate customer support.

Post your Comment

Don't mark this complaint as resolved without providing any proper explanation

Post your Comment

Fraud - Detailed Bill

Post your Comment

Breach of data

Post your Comment

I am complaining about doctor negligence leading to baby demise in 7th month

Post your Comment

Miss guideline and miss behave

Post your Comment

Customer hospitality

Post your Comment

Billing complaint

Post your Comment

Master Health Checkup

Worst cafe at Apollo Koramangala

Post your Comment

Dr. Vani Vijay carelessness and mistake

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In critical condition due to mistake of dr. Vani Vijay

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Problem creating while trying for cashless facility

Post your Comment

Doctor misused our weakness

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I am complaining about the Apollo hospital .Money making hospital .Taking advantage of people's helplessness.

Post your Comment

I am complaining about the Apollo hospitals management .Money making hospital .Taking advantage of people's helplessness.

Post your Comment

Doctor availability

Post your Comment

Incorrect billing (Apollo Specialty Hospital, Vanagaram)

No appointment shown in Apollo 247 against appointment taken

Removal of Ring when the patient is unconscious

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