Apollo Hospital Complaints & Reviews

I have booked at 27th june through apollo 24/7 app in midnight but as i have selected wrong catagory i have cancelled my booking from then still i have not received refund.

This hospitals has most inhospitable staffs... Specially securitas security guards... They should recruit some well behaved security guards...

Why is apollo hospital at 100ft road, indiranagar, bangalore charging 100 rupees for sanitation. This is mindless. Shouldn't the hospital take care of sanitation. Isn't this looting the public.

We have had health insurance policy, I had to pay 20000 for just processing fee for my Mother surgery.

My mother was told to do colonoscopy and was advised to take 2 bottles of stomach cleansing liquids along with fasting for 5 hours and was asked to come to do the procedure at 11am. We arrived at 11.00 but the doctor didn't turn up until 1pm. My mother is 65 years old and we are doing this testing to detect whether she has cancer in the colon. How can the doctors be so pathetic and not considering the patients situation.

Myself, being a very senior doctor, i would like to share my experience as an attendant of a patient (My wife, also a very senior doctor) at apollo hospital, bhubaneswar. I went from sambalpur and reached at apollo in the evening of 17th march, 2020 after she had symptoms of cad and getting treatment from local cardiologist. She was admitted to icu under the senior most cardiologist of apollo. The next day in the evening 6 pm she was taken for angiography but came out of cath lab around 12: 30 am after angioplasty. After my wife's angiography, angioplasty was done after two other cases. The person had to stay in cath lab for 6 1/2 hrs. Before angioplasty she could sleep well in lying position. After the intervention she was comfortable only in sitting position. After 4 days she was shifted to cabin. She was shifted back to icu after two ays again as she had malaena (Black stool). Her haemoglobin came down. Endoscopy was done twice to reveal minimal problem not enough to determine cause of lowering of haemoglobin. She had mild pulmonary hypertension and mild some other heart problems previously. I was told that those problems have severed by then. I was astonished to hear that the treating doctor was unable to know why the haemoglobin was coming down. There were some more senior cardiologist (Atleast two). None of them were consulted. Hemoglobin was stabilized to 7.5 after seven bottles of blood transfusion. She was shifted to general cabin after 5 days in icu. By then she had already developed generalized edema and pleural effusion along with breathing problem. She was discharged on 30th march, 2020 night with an advice for check up after 1 month. Even after tking all the medications and advices, herrespiratory distress and edema didn't subside. We brought her to apollo again on 15th april, 2020. She developed severe respiratory distress at the hospital prior to admission as there were corona fighters who didn't take her into account for her bad condition (Even after showing all the records). She was not provided oxygen on time which detoriated her condition. She was finally admitted again to icu in critical condition after the investigating cardiologist intervened. Corona swab test was also done which came out to be negative. Two bottles of blood and five days of stay did nothing to keep her alive and she left us on 20th april, 2020.
During the second phase of stay, the nephrologist didn' t come even till the 3rd day (A resident doctor of the same department was available). 9 litres of fluid was removed from my wife's body by dialysis even though the renal functionality were normal. The consulting doctor didn't have any fixed time for visiting the patient. The doctor didn't have time to take into confidence neither the patient nor the attendant. The doctors there in general donot have humanity, sentiments and emotions. They are mean minded indulged in financial gain only and extremely egoistic. Egoistic in the sense that they are reluctant to even consult senior doctors or specialist if there is something that they themselves cannot decipher.
Both myself and dmy wife have served at village level and district level for more than 30 years in government sector. We know what a doctor means to a patient. One thing i must say in lay man terms, the patient was brought in a good condition (Apparently) which worsened after treatment and couldn't be revived due to complications. There should be more experienced nursing staff atleast in the icu. The fooding service of patient and attendant is probably the worst. Food is being served in plastic trays which is most repelling. The behaviour of security guards is unbearable. They don't have humanity even after patient expires.

If my experience is such, i don't know what might be happening with the general people.

Dr. N. K. Mishra,
Retd. Dhs (Odisha)

I have been trying to book appointments on apollo 24/7 app. For dr nitish ku mohanty. Nephrology. But unable to proceed. A technical error is coming as invalid hospital i'd. Also esacalated hospital operational manager bbsr and shared screen shot of the error. But no response till now.

Would like to escalate this and request you to resolve this asap.

As i am not able to visit clinic during this corona situation, please provide me alternate solutions if any.

Hi. Recently i went to apollo hospital in tondiarpet with my wife for check up. The doctor suggested to take anomaly scan. Next day i called to the hospital to fix the appointment they asked my detail when i said my address that is i'm from royapuram. They denied us to give the appointment and they said covid 19 cases are high in your area so we won't give any appointment who comes from royapura..
This is very hurting behaviour. Kindly take the action against them..

Sub:failed virtual consultation advertised by apollo hospital.

I had a virtual consultation appointment with dr. Suraj susheel lunawat on 27th of april at 9.30am, appointment id 184521. I was to receive a call from the doctor which i did not and it became a failed consultation.

I had used their app askapollo to fix the appointment and had made a prepayment of rs. 1199 for the consultation.

Since the appointment did not take place, i had asked for a refund of the amount paid by me but has not received any reply from them.

Shashi kumar
[protected]

Moumita Sarkar UHID AF[protected] consulted online with doctor through Apollo247 (App ID 48208) on 27.04.2020 at 4 pm.
Payment receipt not received. On contacting to helpdesk, they denied to give the same.

My brother met with an accident and was admitted in apollo hospital, karur on (16.01.2020) which was the nearest. He had a fracture in his left shoulder and there was swelling. Dr there did not stabilise his pain and cornered us surgery to be done immediately. We accepted and he did a wrong surgery, for a major fracture instead of fixing plate after proper reduction, he placed k-wires. Everything done with money mind, due to their lethargic act and wrong surgery we went on a re-surgery after consultation with leading hospitals and specialist. My brother for the past two months has undergone more pain and tension due to this hospital and dr. Worst service never expected a dr to do like this, will never suggest anyone to go there. They use our emergency and make money out of that. Worst in everything

Sir, my name is n jagdish rao, mob. No [protected], regular customer of vadlapudi, visakhapatnam dispensary. For corona prevention steps are taken deliver medicines at entry of shop itself which is good. However for payment by card shopkeeper is asking for atm card secret number. Which is illegal as per guidelines of rbi. They give justification that machine card cord can not reach till entry. My suggestion is learn from petrol pumpscard payment by card. This practice of getting atm secret number must stop.

Purchased medicines at apollo pharmacy, my home jewel apartments, madinaguda, hyderabad -500049. Expiry date of the medicines is september 2020. Today, i requested the shop keeper to exchange the excess medicine - eight strips of sheecal tablets (Calcium tablets with vitamin d), but they declined to exchange the excess medicines. I request you to advise them to accept exchange of excess medicines.
K. Mallikarjuna reddy
[protected]
My home jewel apartments,
Madinaguda - hyderabad -500049.

Feel very repeated complaint that there no sanitaizer and mask in Appolo pharmacyin lake city Kodichikanahalli Bengaluru, no still not available please help🙏

I had my son ACH1.[protected], AC01.[protected] undergo surgery in Apollo Chennai. I am thankful to Dr. & his team for the successful surgery, the doctors and nurses who helped him recover post-operative. But I am hugely disappointed and probably would avoid Apollo any further based on the experiences with billing and admin team.

I was initially told the surgery costs would be Rs. 250000/- with 4-5 day stay. We were good to be discharged on Day 4. So naturally u expect the bill to be in the range. Just because i had an authorization for green channel, it was assumed by billing person that i dont have a limit and inflated my bill to Rs. 299000/-. The initial answer for difference was hospital costs (professional fees was ok and i am more than happy to pay surgeon) and we have to await insurance clearance while all along i was telling the person, that insurance limit is only 2 lakhs (which also i need to reconcile with salary for adjustment) and rest has to borne by me. i also told i have one apollo membership gold which got upgraded to platinum during the process - which is of no use and doesnt provide even courtesy benefits. First 2 hours, based on mail triggers that i also get, need to go each time to desk to say what further to be done.. i was told once insurance clears, he will talk to one Mr. Doss to see what could be done. After 2 more hours, was told to wait further since other person Doss isnt reachable.. when i kept pestering was spoken to Doss who had said not more than 6000 coudl be reduced or something..

I felt humiliated that i had to undergo what i went thru for no fault of me where i clearly told what green channel means, what is the limit while there was no clear break up of details on how it moved from original estimate of Rs. 2.5 lakhs to Rs. 2.99 lakhs. I shoudlnt have been held hostage with kid for hours where we wanted to discharge early not to miss auspicious time, shoudl have been told that my cost has increased even before discharge and ideally break up of bill shoudl be given - not high level generic items but exact line details.

Appreciate my concern addressed where due review of the billing process, person and bill done at the earliest and reverted to me.

मैं पिताश्री को ओपीडी में दिखाने के लिए डॉक्टर के पास गया, डॉक्टर के आधार पर एडमिट करके उपचार करने का बात कही, यहां मै हॉस्पिटल का सिस्टम बताना चाहता हूं।
इमरजेंसी द्वारा मंगलवार 18/02/20 को 11:00am को admit किए, इमरजेंसी से icu तक रेफर करने में 6 घंटा लगा दिया, यह कहकर कि आईसीयू में बेड खाली नहीं है । आईसीयू से डॉक्टर ने शुक्रवार (21/02/2020,) को 11:30 को जेनरल वार्ड के लिए रेफर किया, लिकिन अब तक (22/02/20 at 5:00pm) जेनरल वार्ड शिफ्ट नहीं किया गया, बस यह कहकर कि बेड खाली नहीं है, डॉक्टर से बात करने से मैं तो रेफर कर दिया हूं यह कहकर अपना हाथ साफ़ कर दिया । यही हॉस्पिटल का सिस्टम चल रहा है ताकि आसानी से बिल बढ़ा सके। मतलब दो दिन जेनरल वार्ड से कोई डिस्चार्ज नहीं हुआ और ना कोई admit हुआ, इतना बड़ा हॉस्पिटल में ।

My grandfather was admitted 3 days ago. He is an ONGC employee and he was alloted a Single ac room. But the hospital gave us a double bed room. They are going to make a bill of single ac room. My grandfather is facing inconvenience there.
Some of the staff is also not professional, they send nurses who doesn't have experience. One example is when a nurse came to take blood sample and spilled blood all over bed.

I am Anesthetist for the last 25 years and i am shocked to see the unprofessional behaviour of doctors in Apollo Hospital, Delhi, India .
As a doctor, i could save the hand of my father but cant imagine how many patients are dying or suffering because o[censored]nethical and unprofessional behaviour of doctors .
My Father had chest pain and we rushed to Apollo Hospital, Sarita Vihar, Delhi and as per my colleague advice, I admitted my father under Dr Vipul Roy ( Senior Cardiologist ) in apollo . Next day, my father had angiography and angioplasty was done by Dr Vipul Roy and according to him, everything is fine .
My father was shifted to CCU after that . After an hour, sister from CCU called me and asked me to come urgently in CCU . I rushed to CCU and found that my father was screaming in pain and was little violent ( Under anesthesia effect ) and asking to pass urine. I was shocked to see that there was no doctor in CCU at that time and they called me for the violent behaviour of my father immediately post angioplasty . I shouted for help and asked for doctor to come . At the same time, i asked to check the temeperature of my father as there was no doctor . My father was severely hypothermic ( 35 degree ), and he passed urine on bed as there was no help for him to pass urine . I notices bluish discoloration of hands and i asked sister to call doctor as my father was in severe pain . I HAVE ATTACHED PHOTO WITH THIS MAIL .
CCU doctor came after 15 minutes and they were discussing on phone what tp do ? I requested to open the dressing and when they opened it, they found the ist degree burn of whole left hand . I WAS SHOCKED AND TERRIFIED AS THE WHOLE PALM WAS LOOKING LIKE NECROSED. They asked me to leave the CCU . After few hours, i found that they have called vascular surgeon for help . When i asked about the hand, doctors didnt tell me anything stating that this is the first case in his career . I am shocked to see - 1) IN CCU, pattients relatives were called to calm dowm patients, not doctors, 2) Doctors didnt inform me about the complication and hiding everything .
Next day, my father was shifted to the ward with the burnt hand and advised for burn dressing for a month . MY FATHER AND ME WERE VERY BADLY MENTALLY AND FINACIALLY DISTURBED ( i am doctor and cant imagine how lay person are going through ) . After shifting to ward, i didnt find any doctor and when i asked sister about doctors, she told that noone will come and doctor will come if there is emergency . Again shocked to see that patient is coming from CCU to Ward with some IATROGENIC COMPLICATIONS, and there is no doctor around to check the basic vitals .We paid the huge sum of money for nothing .
After 3 days, at the time of discharge, i was again shocked to see that there was not mention of any hand complication . When i called doctor, he asked me to take it after a week as he left to Mumbai for a meeting. I refused to leave the hospital without proper discharge summary ( As a doctor, i know the importance of it ) . Doctor Vipul Roy called me on my mobile and asked me what to write ?( A doctor is asking patient relatives what to write in discharge summary --im shocked again ).
Anyhow, he just asked his juniors to write few lines about hands and my father and others asked me to leave this matter . When i reached home, i was surprised to see that the dischrge summary was changed and nothing was mentioned about the complication ( I have all the pictures of post angioplasty complication with me ) .When i called doctor, he promised me to give me in 2-3 days . When we met the doctors, he advised my father to cover the hand ( may be to avoid anyone to see this complication ) and advised for dressing at home that we are doing with our money .
As a doctor, i didnt complained but there were serious medical negligence /errors that could lead to mortality of other patients .
We ( My father and our family ) are suffering from severe mental trauma and even we are losing money out of this dressing at home . We complained to Apollo but there is no reply .
Few medical negligence --
1) Relative was called inspite of doctors in CCU to manage patient .
2) We were not told still why there was burn of the whole left hand post angioplasty .
3) Why there is no doctor in the ward and noone comes inspite of calling many times .
4) How can discharge summary be changed and why there is no mention of this complication ?
This errors are serious and avoidable and these can lead to mortality and morbidity of other patients .
We Need justice of our sufferings and trust on you.

Dear sir,
My name is sachin gupta. My residence is in vinay nagar sector 3, gwalior-474012 (M. P.)
Recently, my father ram avatar gupta was admitted (Inpatient no. Sgwaipv10414) by me to rjn apollo spectra hospital gwalior, in which my experience was very useless, in which i want to brief you in brief.
I had my father admit my date 15.10.2019 (Progress report attached) at 03:20 am, for his treatment, i deposited rs.15, 000 at 03:37 am.
My father was admitted to max hospital in dehli in last 12 days. My father was right mca territory malignant infarct with left hemipersals. He was still unconscious while admitting in the hospital.
My father was immediately admitted to the icu, after being admitted, i had very bad experiences in the hospital.
A shoe was worn in my father's left leg so that his leg would not be bent because if my father was an admit in icu, then i or any member of my family was allowed to meet for a short time.
I shifted my father to the best room of the hospital in late night on 17.10.2019 (Aprrox.-10:00 pm) shortly after being shifted in the room, i removed my father's shoe from the foot and i got surprise of my father's entire leg was badly. It was deteriorating and the skin had completely deteriorated and smelled very dirty (Photo attached), which was immediately conveyed to the icu in-charge present by me but by he was told me that your father is not in icu, why did you come here in icu, i am having trouble when i told him that my father was in your icu for last 3 days from 15.10.2019 to 17.10.2019 and his foot shoe has not been for 3 days due to which his entire leg has been damaged, the patient should get some treatment, but he saw the whole incident through him as if nothing has happened or there is a common thing here for him and i was told that you should not bother me. Do what you want to do. When i was asked to complain to them, then at their doorstep, a reply was given that where you have to complain, do not disturb me.
Immediately i complained at the reception, but there was no satisfactory response from me. On not getting satisfactory response, i gave the said incident to the editor of the news paper, he told me that you should wait a little; i am there in a while and see the situation.
In view of the seriousness of the situation, i was told by the management of the people there, but through them, i was falsely assured that we had made a mistake, but now you will not have any complaints.
Having agreed to the hospital, the editor of my immediate news paper told me to go back out of the way, i also did not want anyone to have any problem because of me, but within a short time i came to understand that any kind of treatment by the hospital no facilities are provided like the room in my father's room was the most expensive room in the hospital but the bell in that room was not working, the bathroom flash was not working, had left the gate of the wardrobe that information by mobile maintenance department hospital by me but not by start the hospital went the matter and also that we have to be thinking here is to wait a few days stay
There was neither adequate cleanliness nor any maintenance in the hospital, the stay button of the lift was not working even in the day it went and was not working on the day it came. No hospital department does corporate, whether it is maintenance or tpa, no one responds well
Since my father did not remove the shoe by anyone for 3 days that means his body would not have been wiped out in the icu for 3 days, nor would it have been adequately cleaned.
I ignored all my things, thinking that we people have to stay here for a few days.
But even after leaving the hospital, the hospital left no stone unturned to disturb me, the extra money that was taken by me while admitting my father, without him being admitted, he was able to take my extra money 1 it took a month and 18 days (Copy of mobile sms made with the hospital).
I want to ask, when the hospital does not give any kind of fee in its service fee then why compromise in the service. Why not provide adequate service to the patient
If the hospital does not admit without deposit the money, then why does it take more than one and half month to give the patient's money, even when the patient demands his own money from the hospital continuously?
According to the hospital bill, my rupee 5968 was to be returned, but rupees 5878 has been deposited in my account.
I understand this very well that you must have taken a long time to brand your hospital. I request you to kindly ask the hospital staff to provide adequate services to maintain your hospital in the same way and once upon the said incident must consider. And who is responsible for this entire incident.
All the information given by me is correct, if you want, you will also get a video recording of the whole incident.

Thanks
Sachin gupta
Vinay nagar sec-03
Gwalior-474012 (M. P.)
Mob-[protected]

My mom has been operated @ 1 and it was minor surgery couldn't met her until 3.30 with no reason and justification provided.

I suspect no information and delays in filing insurance amount to my insurer and which causing further delay in discharge day care is absolutely pathetic not worth apollo self proclaimed class. Doctor is good but non medical staff was such a lazy specialy one sitting in front of me on day care billing counter right now. Hell lot of questions to ask and submit a consumer complaint for charging sky high and serving poorer than a charitable hospital.

Ip no, ip330747