Apollo Hospital Complaints & Reviews

Hi i wnt to apollo noida today for gtt test. The person at the sample collection was very rude. He was repeatedly shouting at me. I told him that this is the first time i am at apollo noida for blood tests and my experience was pathetic but he was highly unapologetic! I think these people should learn how to behave with the customer. They charge so much n people at these sample collection centre behave like those in govt hospitals. I have had my blood test at max n dr lall.. Those guys are 100 times better.

This is bikash thakur who admitted in apollo hospital kolkata my wife admitted me because there no one even my family members to care or admitted me all did my wife but when she claimed my medical claim then apollo rejected my claim after approved claim from fhpl then she applied for loan for my treatment don't know why they rejected want to claim now and refund my expences urgent

The tpa department is pathetic.

Patient admitted at 11.00 am and still they have not send the pre auth request to insurance company for approval.

Tpa charged 1500 as claim processing fee. They are suppose to perform given duty on time. Tpa assured me that they will send the request within 2 hrs.

Plz escalate this issue and let me know further step to escalate this at next level.

Patient name - ulfat husen mirasi
Ip no - anmip36638

My mother c sudhavathi, ip no. Aynip51984 admitted at apollo specialty hospital, vangaram, chennai on 08.07.2019 and discharged on 10.07.2019. I have paid deposit amount rs.65, 709/- (Rs.10, 000/- on 08.07.2019, rs.30, 000/- on 08.07.2019 and rs.25, 709/- on 10.09.2019) at time of discharge they confirmed that the balance amount will be refund after settlement of health insurance claim. The insurance company settled claim rs.65, 709/- same day. They refunded me rs.15, 709/- only instead of rs.65, 709/- i contact them over phone several time but no proper response and some time they disconnect the phone. I sent email two times no response from them.

Hello, my name is evarihok i have resigned from apollo vanagaram but regarding pf money i was told to contact apollo greams road pf section. Everytime i told the main reception to connect me to pf section no one picks the called. I have tried to explain to the reception but they were not listening but just connect directly to pf without hearing me out and waited for someone to pick up my call in pf section. It's been days i tried calling no one responded. I hv no where to approach that's why i wrote here. I want to withdraw full amount of my pf but it not possible since my date of exit from the company is not yet updated. Kindly respond.

Sir
Please give attention of our matter early already one complain given to you against dr bhaskar md of chennai greams road apollo hospital, because of 2016 we went there for treatment of my mother due to gall bladder issue, but after checking their dr bhaskar told that nothing to worry only shadows in gall bladder whenever feel any problem then come to review, but till june 2019 no problem occurred but 4 july 2019 have stomach pain and felt jaundice then we visited local dr of siliguri and they refer to tata cancer hospital mumbai, my complain is that if we went there for treatment then why they not carry it positively, now how i treated to mom at mumbai we are not richest person so please i request to you please give them also punish and they have to treatment of whole of my mother because we are not able to bear that much cost,

Today with so much pain i am writing you this mail, this is really a painful for me to inform you that due to carelessness of one of your doctor, today i have lost my son he lies in bed in paralyzed condition, let me tell everything thing in detail what happen in, i had admitted my son amit kumar shrivastav at indraprastha apollo hospital delhi to cure some minor weakness in muscle on 25 april 2019, he had been immediately took under the observation of dr. Anoop kohli (Neurologist) for the treatment, mr anoop kohli and other doctors were trying to find out the exactly disease and problem faced by my child but they could tracked out the exact problem since the day of admission into the hospital they had tried for 3 days and carried out many testing even though they couldn’t find out the exact problem then they assume that patient has gbs (Guillian bare syndrome) and they have started treatment of ivig, due to this ivig treatment patient condition became so critical instead of improvement. We were keep informing to doctors and staffs that patient’s condition is getting so critical, but all the doctors and nurse staff got duff they were not listing and ignore us, i was so disappointed with your services.

We have to discharge my son looking to services and care provided at hospital when we discharged my son his hand and leg’s muscle totally paralyzed. My son was feeling pain very badly just because of one mistake of your irresponsible doctor mr. Anoop kohli after discharging my son i have tried many time to reach mr anoop but that irresponsible fellow was not answering the call and ignore my call and instructed his staffs not to allow us to meet him, this is really the height of non-humanity that he shown us.

Further i took my son to dr. Rajendra at sarvoday hospital on 18 june 2019 for advice and he analyse my son and took necessary step and diagnose and informed me that patient has porphyria not gbs. Patient has been given wrong treatment since the beginning and we have been charged 4.90 lac for the incorrect treatment, this is happened with us that we have paid to hospital to get my son paralyzed.

We want explanation about the irresponsible and careless behaviors of doctors and staffs of the apollo hospital and how they can provide the wrong treatment to the patient without knowing the exact the disease.

I have all the reports and details and want to discuss this matter

Pfa.
Here i attach the treatment summary of at indarprastha apollo hospital delhi & porphyria positive report at sarvodaya hospital.

My patient name - master sibayan santra, age 8 yrs, today his parents consulted with dr. Amitava pahari sir regarding his fever.
As per advice today morning his blood samples drawn and they told to come back tomorrow for further treatment.
After we came back to home in kharagpur by afternoon, from apollo glenaegles, kolkata it was informed over phone around evening time that his all samples got haemolyzed and told to come back to give samples again.
Is it possible to come immediately again from kharagpur to kolkata just to give samples as samples haemolyzed because of processing error from laboratory technicians of your own hospital?
Kindly take care of this matter strictly. I am expecting support from hr dept of apollo glenaegles hospital, kolkata immediately.
Tomorrow again that child has to come back early morning with fever just to give blood samples and that also early morning so that by 2 pm as he can show reports to doctor as per prefixed appointment schedule.
Just contact my patient shibayan santra's parents, they will go tomorrow to apollo glenaegles hospital for consultation and giving samples again. Provide good care.
It shouldn't happen to all patients, not only with my patient.

To whom it may concern:
My nephew admitted at your hospital (Apollo, guwahati) has fractured knee and unable to walk.. When he wanted to urinate, a ward boy came with the worst possible attitude and threw the urinal pot on the floor uncover after he is done. When asked about the situation to the concerned nurse she gave a silly/funny response as, "he was in a hurry". Pls look at how the pot was thrown by your ill-mannared staff. Your hospital has so many signboards regarding hygienic concerns but we are disappointed by your staffs.
Ps. I have no issue with the respected dortors and/or other staffs.
Your prompt response has be highly appreciated.

Aggrieved customer/patient's parent
Telem john
Guardian of kalwin senjam
Room no. 301a
Dt. 9th july 2019

Sir my mother name is rekha choudhary, we/o amresh choudhary r/o nagrakata west bengal, we went chennai In 2016 and I did treatment of my mom from chennai apollo hospital, they suggest finally that in gall bladder only shadow and dnt worry but for that big mistake nw I am in Mumbai Tata cancer hospital with my mom so I suggest all patient dnt go apollo
Because of that time they did ct scan of abdomen and found problem in report but told us no problem, so before one week ago mom got fever and jaundice so we went for checkup in neotia siliguri dr nadeem parvej they told for usg of abdomen after getting report all we shocked that she suffered of cancer third stage, so we are belong from middle class family after that how we can treatment of so highly costly disease so due to dr of apollo we are suffering very big problem, so please sir justify it and complain against dr bhaskar md general medicine of gream road chennai hospital .

Yesterday 30th june i was admitted for 1 hr due to high fever and they gave me saline and injection. But due to lack of proper training they were not able to put the cannula on proper vein and the whole area on my left hand blood has clotted and i am having severe pain. They have asked me to conduct all unnecessary tests and charged me 8000 to take money and when i refused they deducted 2 tests and charged me 6000. After paying 6000 if you don't get proper service that is insane. I don't understand why they always play with the life of patients.

I am a doctor by profession and went to see dr. Meenakshi sundaram (Gynaec) on 27/6/19 with already confirmed appointment at 4.30pm by the hospital. I reached by 4 pm to the hospital, receptionist one guy named thameem took our details, and asked us to wait in waiting area. Me and my husband we both were repeatedly asking him whether madam was there, he was constantly telling madam is there and finally after a long 40 minutes of wait for op registration, he sent us to doctors op, by then doctor left 2 minutes before.. We wre sitting and wasting our time for 40 to 45 minutes because of this guy thameem s irresponsibility, when asked abt this he was not bothered and was not ready to accept his mistake. One relationship manager came mr. Solanathan, he was standing there without even asking anything, didn't even ask why he made 30 minutes delay for just registration. When i asked about refund of my registration, he told me to wait again for another one hour more.. So apollo staffs are very bad and very arrogant. I request you to see to this and take action immediately.

Appollo hospitals - chennai - vanagaram. I have had many experiences with this hospital, where for any emergency, even if the patient physically walks in to the hospital first they are admitting to emergency section with admission fee of 30k. Immediately shifting them to mdccu stating everyday 40-50k without even understanding patient conditions fully. Standard 2-3 days in mdccu without allowing patient attenders and just 1 time junk explanation from doctors. Inexperience nurses where they learn with all patients and keep taking samples without even understanding the needs.
I have had the bad experience with this hospital where my father died, and this hospital is a money making machine without proper service/doctors/inexperienced nurses.

They have bouncers in billings and ensure no one questions against the # policies they have.

I had the worst possible experience in the emergency ward. We had taken my father in law in for a case of pancreatitis. There was no communication as to what was the diagnosis. And when I went to ask what happened and the emergency doctor at that time Dr. Srinivasan told me we have already communicated with the wife of the patient which was not done. I had to explicitly ask him is there a problem letting me know the diagnosis again and then his highness was ready to point me to another doctor.

The status is never communicated by the doctors and the guards tells you he will call when needed as there is no entry into emergency. He calls me in and I wait there for 5 mins near the bed. My father in law is withering in pain complaining of pain and feeling pukiish, nobody responds till I got to their place personally and call them to please come to his bed. And I ask the guard who called me in and he says he doesn't know. I ask doctors and nurses who called me in and they do not know. Never had such a bad experience for emergency ward.

I Surendra Kumar Singh my mother in law (Sudesh Singh UHID : APD1.[protected]) was admitted on 11/6/19 for operating AV Fistula left hand) by Dr Sandeep Guleria at Apollo Hospital Delhi.
While discharging hospital charging me excessive amount as informed by Dr Sandeep Guleria .They charges :
1) For Two Thermometer
2) For Two Sanitizer
3) Anesthesia
4) Operation Theater
5) Dietitian
As per Dr Sandeep Guleria he had not given anesthesia to the patient and there is no requirement of dietitian and why two thermometer and sanitizer for one patient.
Pl look into the matter and refund me the excessive amount which I had paid to the Apollo Hospital Delhi.

Regards
Surendra Kumar SIngh
[protected]

I worked as a duty doctor on Apollo hospital in greams road, Chennai. Initially I didn't receive salary for the month of March and April amounting Rs.28000... later I received only a part of salary and I didn't get remaining salary of RS.8000 yet... When I try to solve this issue I only get a convincing answers from HR of the hospital Mr.Siva Subramanian... They are not ready to pay the proper salary but they keep on calling for next duties... How will we agree to work without getting proper salary... Please take action..

My wife Sucharita Kundu had undergone procedure for ablation of varicose vein and sclerotherapy at Apollo Hospitals, Bhubaneswar under the guidance of Dr Manas R Kar on 12.06.19. Procedure was successful and doctor advised us to get discharged at around 11.30 am. But the staff took 4 hours to send the final papers to TPA desk; that too after intervention of doctors. And due to the negligence of billing staff (details of consumables not given, procedures not clearly mentioned etc), we got an approval of Rs 87969/- as against a bill of Rs. 147041/-. Finally we got discharged at around 9.30 pm but I didn't get the detailed bill of consumables. It was the bill for laser valve used in the procedure. The manager on duty, Mr Mihir, had assured me to send the said bill through mail. But after several correspondence for last 4 days I didn't receive any reply from the hospital. Why the staff are so insensitive? They don't bother to give a reply to my mails?
Now I want to get the detailed bill of the consumable for Rs. 22400/-. Please let me know how can I get the same. Expecting an immediate response.

I

My father Ganga Prasad Yadav has been admitted to Apollo bilaspur from 23rd May.He is getting strokes and sodium low.Doctor Vijay Kumar Shrivas and other doctors are still not able to find the exact problem in last 20 days.Need your help to engage right doctors who can diagnose the exact problem and prescribe the correct medicine.I leave in San francisco USA and flying to India next week to see my father.

Thanks,
Prashant Yadav
USA Cell no:+[protected]
My younger Brother India cell no:[protected]

I sodisetti srinivasa rao, yesterday 11062019 was met with accident and joined in apollo emergency care at apollo jubilee hills and This is to bring to your notice that the reports are provided are not correct and i am very disappointed about the services and i just want compensate on this issue. They have charged unnecessary charges.
They have taken st scan reports for brain and spine and they charged me 16k approximately. They are money minded and need strict action against this loot which they have taken.

Hi,
This is to inform you that I Mr.Sodisetti Srinivasa Rao joined in Apollo hospital emergency care 10.06.2019 @11:23:33 as per reports provided due to accident and i experienced bad treatment in the hospital and the ctscan for brain and ctscan for spine films are not provided and the report which is given also not mine for ct scan report for brain and this report was given in the name of different female report and doctor was checked with these reports and discharged. Who is responsible should be punished and compensate me due to negligence of Apollo team.

And moreover information was not sen't to police station and this cause inconvinince in registering the complaint.

Please review and help in this situation.

APJ1.[protected]
CONTACT no..[protected]

Regards,
Srinivasa rai