Apollo Hospital Complaints & Reviews

I would like to share the recent ordeal that I and my family experienced in the handling / treatment of my late father-in-law Mr. Anil Chakraborty by one of the so-called renowned Super Specialty Hospitals in Kolkata. He was admitted to Apollo Gleneagles Hospital, Kolkata on the evening of 28 August 2016 that too after waiting for four hours in a critical condition. My father-in-law was a CKD Stage V patient undergoing regular dialysis since May 2014. Recently he suffered a brain stroke during sleep and went into deep coma. We have decided to treat him one of the best available possibilities in Kolkata - Apollo Gleneagles.
I was surprised to see that at the Emergency where he was received, he was a subject of study for different junior doctors and nurses. They provided us with variety of adept opinions (with their great knowledge and experience). We were repeatedly enquiring when Dr. Amitava Ghosh (under whom he was supposed to be admitted) the renowned Neurosurgeon and HOD in Apollo Kolkata would come and visit the patient. They were least bothered on our concerns and were pretty happy that they have received a live experimental / study material. If this shudders a cold wave through your spine I am helpless, but this was the reality.
Dr. Ghosh came after some time and asked us to give him a day to understand the condition of the patient. He was later admitted to the ICU that too after having a reliable source within the hospital. God knows what happens to people having such patients without any dependable confidant / channel.
The next day there was no improvement of my father-in-law and we were handed over a bill of around Rs. 1, 10, 000/- (Rupees One Lakh Ten Thousand) in less than 24hrs of his stay. When I asked about the itemized bill they provided me with the same and I found that my father-in-law have consumed medicines worth Rs. 35, 000/- in less than 24 hrs and medical tests / studies done to ascertain his condition were around Rs. 50, 000/- !!! That day I went to the ICU and asked the on duty RMO / Nurses / Medicine Representative about the same and they declined to speak on this. I really felt that I am trapped in this money minting machine but still had hope about the quality of treatment that the hospital provides. I have given a verbal instruction to the on duty staff in the ICU that before undergoing any medical tests please inform me the test name and the reason to do such a test. The RMO Dr. Chandrashish was very much upset on this and intimated / shown me the papers that I have signed, before admitting my father-in-law, wherein I have provided full authority to the doctors / staff to carry out any tests or procure any medicines deemed necessary for the patient. Please try to understand how they play with the emotions of the millions. As an Indian citizen based on the RTI, I have the right to seek information to every single penny that the Honorable Government of India spends and I cannot put forth the same right for information for my own father-in-law.
The next day during the morning visiting hours, my wife met Dr. Ghosh at the ICU and enquired about the physical status of her father. This in-human doctor, Dr. Ghosh instead of explaining her about the physical state of her father in a positive attitude, complained that why I came to the ICU in the previous day and asked the on-duty staff to inform us before any medical tests. Dr. Ghosh in his best apathetical way explained that he has spent Rupees Eleven Lakhs for his own mother in the same hospital and he cannot save her life. Just try to feel the pain he was injecting to the crying daughter in front of her father in deep coma. As if my verbal instruction will stop them to undergo any tests. They were already trying to create a shield to hide their inability to treat such critical patients. Finally he asked that he need to undergo a Lumber Puncture Test to ascertain the status of the patient. We told fine please go ahead. In between scores of other medical tests were conducted atleast on paper. For information, the Lumber Puncture Test the hospital handed me a bill of around Rs. 35, 000/-. I checked from other sources, the same test outside with all medical reports that the doctor have instructed, costs around Rs. 5000/- to Rs.5500/-. I understand that he is in ICU wherein the test need to be done in his bedside. But for this 7 times more!!! Please think.
The Super Specialty Hell (SSH) perhaps the right term to define such place, is continuously fishing out (extorting) money to the extent of Rupees One Lakh per day on an average without any minutest improvement in the condition of the patient. Everyday after the visiting hours in the evening, we tried to meet Dr. Ghosh in his OPD but to our utter dismay he spoke with us on his way to his parking without allotting a single minute in his chamber to explain the condition of the patient to the aggrieved family. Just think, we are paying lakhs of rupees for the betterment of the patient and this vicious doctor do not have the courtesy / responsibility / work ethics /professionalism to explain the situation of his patient under his treatment to the patient family. Actually if we think in a Professional / Business manner, we are his Client to whom he is answerable. And is this the right way to behave with your Clients!!! Then we understood that these guys are not prudent / knowledgeable enough to treat this case. So he is trying to shy away from legitimate questions that we may fire at him. My family really felt these doctors don’t even know their subject well. By the way in the mean time the dream test of Dr. Ghosh "Lumber Puncture" was done and the reports confirmed (when I asked for) that he has no infection. At this time I countered, the simple WBC report of the patient done from the same SSH indicates a WBC count of 16, 000 (suggesting infection in the patient's body) wherein the celebrated "Lumber Puncture" test does not indicate any infection!! When I asked this question as a layman to the on duty nurses and RMO, to my complete surprise, they dodged this question and avoided to speak with me any further on this regard.
My father-in-law was prescribed with an antibiotic which the SSH was charging around Rupees Three Thousand Six Hundred per injection three times a day. I checked the price of the same medicine on the internet it was around rupees nine hundred and when I checked the same medicine in our local medicine shop they informed that the MRP is around Rs. 1100/- but they can provide me within Rs. 1050/- per injection. I informed the same to the Medical Superintendant and she directed me to the HOD Medicines Mr. Reddy in the same SSH. When I asked Mr. Reddy about the cost difference of this medicine he handed me an excel printout (after hiding several columns!!) which indicates that the "Issued MRP" of the medicine is Rs. 3600/- I checked with Mr. Reddy what this "Issued MRP" is all about and who coined the term. Government of India?? Sorry No Answer. I checked with him whether I can procure this medicine from outside and provide the same to the doctors at which he responded in the negative.
After eight days without slightest improvement of my father-in-law (physical) and bearing this torture (mental) we checked with Dr. Ghosh will it be prudent to shift the patient to our local Nursing Home where he was under regular check-ups and dialysis under Dr. Samit Chatterjee. He was OK with this decision and advised that not much he can do to treat this patient with his knowledge and expertise. This he admitted after eight long days. We then decided to shift my father-in-law and informed the SSH authorities about the same. He was supposed to get a regular dialysis on the day prior to his discharge (we also seen the dialysis machines / consoles beside his ICU bed). The next day when we are discharging him we asked about the dialysis reports the previous day on which to our greatest surprise they nurses / RMO informed that dialysis was not done. Just think the negligence. For a CKD Stage V patient like him twice / thrice a week dialysis is a must and not doing that is just like killing / murdering the patient. They increased their scale of negligence the moment they understood that we will shift the patient and their loot on this patient will soon be over. Everybody from the young inexperienced nurses in the ICU, the on duty RMO's, the doctors, medical staff, billing / insurance handling staff everybody are religiously educated in this SSH how to become licensed Medical Looting Centre augmented with their negligence and lack of knowledge to treat patients.
My father-in-law was later shifted to our local nursing home at around 7:00 pm in the evening where he breathed his last at 9:05 am on the following day.
So I strongly recommend not coming at this SSH for treatment of your near and dear ones. Every one working here are without any moral and ethics. The technical staffs are amateur and their attitude is like they are working in NASA in some rocket science project. We do several reviews even before visiting a hotel / restaurant. And this is the question of our near ones. Please spend a minute to have a review about the SSH from the following links before admitting your patient in Apollo. The above details are strictly me and my family’s personal experience that I am sharing including but not limited to hospital, hospital authorities, doctors, staff, prevailing systems etc. Opinions expressed are solely my own and do not express the views or opinions of others.
http://www.consumercomplaints.in/complaints/apollo-gleneagles-hospital-kolkata-w...⇄
http://www.mouthshut.com/product-reviews/Apollo-Gleneagles-Hospital-Kadapara-Kol...⇄
http://www.complaintboard.in/complaints-reviews/apollo-gleneagles-kolkata-l17417...⇄
http://www.complaintsboard.com/complaints/apollo-hospital-kolkata-c495731.html
http://www.complaintboard.com/apollo-hospital-kolkata-l289.html
http://www.pbtindia.com/archives/2721

I, Ankita Modak, a resident of Agartala, Tripura am writing this to complaint about a serious medical negligence & incompetence happened while treating my mother Ms.Sumitra Modak(Patient) in Apollo Gleneagles Hospital, Kolkata.
Patient Details:-
Name: Mrs.Sumitra Modak
Age:50
W/O: Kalyan Modak
Referred To: Dr.Sudip Roy & Dr.Mahesh Goenka
Bed No: Cabin bed No:496, ICU:268, Super ICU:3517
Admission...

They apointed us for MRI at 10.40 Pm in the night then we we arrived at 10 pm sharp the no reptionist were there in the front desk.we went to a security guard and ask for information about MRI department and got a reply that no MRI is done at night time.all branches are closed.we took is ad our own mistake and came back to hotel.now when I visited the department the guy sitting at counter harashly said that its our mistake that we was not there in tym yesterday night.all slots are full for the day now.is this how they should treat there customers? This is our 1st tym in apolo so we are very confuse about all the process hence we prepr to ask who ever is working for apolo and we believe at wat they say is correct all total.they should be atleast polite to ask and all the people working here should be at least aware about the process

My mother had gone for ECHO n TMT at Apollo hospital gwalior. We were given appointment for the next month since we were told that the cardiologist from delhi will come next month.

No when we visited next month, thr was no cardiologist from delhi.

But we were still Ok to get it done from cardiologist in gwalior since the brand attached was Apollo.
But the doctor thr crossed all the limits. She asked her to remove all the clothes, get absolutely naked on the treadmill. Also when we asked about availability of female nurse he denied and said I ll do everything I don't need any nurse.

Also he pressurised her to go for the test. The staff appointed on the reception also showed utter negligence.

We screamed at them and went back. But this srsly disgusting. We would like some action to be taken against theme.

Sir, my father kartick datta patient i'd, ac 01.[protected] got treatment from apollohospital for acute abdominal pain in left lower quadrant from dr. Hariharan gastro, dr s bhaskar gen med. Dr pramod kumar cardio, dr p. B. Sivaraman urologist dated 22 aug to 27 aug. Ten days your adviced medicine is taken. Patient is suffering from mild abdominal pain continuously and sometimes it is acute pain specifically above urine bladder in llq.13+3+3+1 (Gasrto+cardiac+urology+gen med) =20tablets adviced per day for 77 yrs old patient. I tried to contact with respective dr but from p. A there is no positive help they are listening the prob, 5 minhold and put down the phones.

Dear sir/mam, i was working as a industrial nurse in apollo life from nov 2015.i took a month of informed leave in feb 2016 due to complications of pregnancy.After completing my leave i submitted my leave letter and showing the concerned certificates i came back for joining.HR and my incharge asked me to wait for 15days to confirm the availability in MNCs and almost i waited for 2 months but no response even after calling many times.atlast they said i have beeen terminated from job during my absence.They didnt even bothered to inform me about that or sending notice before that.i feel really bad about it and it is not al fair.everyone is struggling for money to overcome their committments in life.They terminated me only bcoz i got pregnant.please make sure that it should nt happen to any other staffs like this.

My dad had lyserturp surgery on 8/24/2016 and he also has heart problem too so after surgery he shuld stay more than 3 night in hospital and he is still hospital aroud 2:53 am my dad called me that his bed is and all his clothes are waite and at some time he has caitheter his caitheter was blocked with boold clot i went to the nurse to change his bed and clothes she told housekeeping to change his bed and clothes he told him in indian language that it his morning shift job to change i said so my dad shoud wait in soild linen and clothes the morning shift and the head nurse during chcking his caitheter droped the pip on the floor which connect urine bag to caitheter and she connected the infected tube back to my dad caitheter which is infection control issue. Second issue they want change his clothes without given him a bed bath when i asked all his body is with urine then she brought cold wips and want givehim bed bath at 2:53am under ac i am she did the uper body and let the housekeeping to do lower body then i told them ok let to show you how to do bedbath
I paid 180000 rupies for this poor and low quality service of the nursing i am reay appreciate the doctors work at hospital but thier operation won't be successful with this poor and low guality service of nursing does excutives know about that
The hospital is charging on foreigner 20%higher than indian they have to control thier service too and i want to find one if the incharge of the hospital to talkedto them about it i came from overseas for my patient safty here not to infect him.
Thank you

Today i went to a Apollo pharmacy in Filmnagar Tin No[protected] at 08-10PM for a medicine. The doctor's prescription is for 10 tabs of Bispec 10mg. Pharmacy person said i have to take 15 tabs strip completely which costs me more. He denied to give 10. There are no tabs available in other medical shops in that area and caused me lot of agony and inconvenience.

Dear sir,
After undergoing numbers of pathological and other cardiac and pulmonary test for more than ten days, (Leave alone the money spent on it) dr. Ram gopalakrishnan has prescribed the following drugs:

I) t. R-cinex 600
Ii) t - combutol 800
Iii) t - benadon 40
Iv) t - pyzina 750 (2 tabs daily) (Scan copy of the prescription is attached where with)

Now the able doctor did not explained about the chances of increasing of i) uric acid, which may effect the kidneys, due to consumption of pyzina, as well as changes of lever to be effected by gandish, and the eyes are also can be effected due to consumption of those drugs,

As a matter of fact after consuming those prescribed drugs which are advised by the doctor of such a big corporate hospital, my i) uric acid has gone to 14.76, ii) my lever got effected turns to jandish, and eyes are badly effected.

Need your kind advice what should i do now???

I had paid my bill (Amount rs1610) through icici debit card at appolo hospital but due to some technical issue they cancelled the transaction and made a new bill, but the amount which had been cancelled not transferred to my account. I have been approached to both icici executives and appollo hospital personnel. But both are saying the problem is not from their side. And blame to each other. But as a customer, i do not know to whom i should approach. It's been near to one month. So need your attention to this matter asap.

Uhid : ac01.[protected]
Hospital management not intimated on my uhc eligibility of room rent and i loose 22000 from my insurance and i paid from my packet. Not supportive. Hospital should support patients. Even though i got approval for 49 k for initial bill, in final bill they have given me only 28 k. All because of the room selected is having rent greater than 2500.

We had an appointment with dr pushpendra renjen at 4:15 but due to his late coming by 1hr we were forced to wait for more than 1hr. there was no call or updates to us for this delay on doctor arrival. my mother was really stressed out on this and had touch time waiting. it is really painful to see hospital like apollo charging 1000rs for consultation but unable to provide basic professional services like timely updates on appointments and no action on doctor delay.

I have visited hospital on 06.07.2016. I was suffering from joint pains and symptoms of fever. I was in office and not able to manage with the symptoms hence i have gone to apollo tnagar which is near to my office. My friends have already shared poor response from the clinic but as it was near i din had any other option. I met dr. V balasubramanian gastroenterologist he advised me to go for blood test after examination. There was no other...

I would like to describe whole history regarding the service. sanjeevani, the franchise of apollo hospital (siliguri) is spoiling the name or goodwill of apollo hospital. dr. ajit kr. agarwal the general physician has the timing from 5 pm onwards to be in clinic but he was not there when we called him he said he is busy in other clinic and when i asked him that he is supposed to be in the clinic, he said it's none of my business. after that i met the manager of hospital again he called the doctor, he said i will finished 2-3 patient here and come. my father who is suffering from diabetic, jaundice was waiting outside since morning and along with him other old sick uneducated people who don't even know what's happening were there waiting for doctor to come and since hospital staff came to knew that doctor is not coming so easily they said to everyone come tomorrow today doctor is not coming and for reports also we hve been waiting since morning but they didn't give us just because dr. m. ganguly was late, she was one who has to sign the reports but she came by 6pm and reports where given after one hour. is this the way apollo deals with their causality or patient. how a doctor can be so irresponsible and indisciplined?? i need a explanation for this, please!

I have gone to Apollo pharmacy at Kothaguda Apollo cradle for women and kids as I was suffering from throat pain and I was at counter for nearly 20 minutes and at very time I was to catch a bus to go out of town for some work. But the staff were so negligible and so slow at work that they are not at all responding at customers. As it is a pharma you need to take care of all patients to ensure medicines to be supplied as soon as possible so as they patient should not suffer. If patients r suffering what's use of establishing a pharmacy?? U have any answer.?

I had booked for ultra sound on 28th may 2016 for dr. Neeru tomer assudani at apollo clinic pune vimannagar, but my abdomen was not full so she couldn't take the tests. But told to book an appointment later on. So today on 10th june i went to go for the test without any prior appointment and moreover the doctor had full patients lined so told me it won't be possible to take the tests, so very well without creating a fuss, i asked for a refund, but the authorities at the clinic told me its not possible after keeping me waiting for half an hour.
This is very poor service from the management at this clinic citing the reasons that it is case of the earlier month. And moreover because i am working professional its not possible to take leaves to conduct the test.
This is sheer bad conduct from the hospital management.
Please revert back with suitable reply or else i have to take up this matter with customer redressal forum
My booking id is cvim-ocs-43278

I would like to complaint against dr.diva in emergency dept of apollo hospitals chennai, i brought my brother with fever for 2 days on a sunday, dr.diva as written in her uniform, she never asked for any blood test, just send my brother with paracetamol, which anybody can give, not examined him properly, total negligence and harsh behaviour with the me, not properly tellng wat was happening, later on when i took my brother to outside hospital i found his platelets were 12000, shame to be a emergency doctor dr.diva, i would request the management to take serious step on tis issue, ill treating patients and behaving harsh to attenders

I was admit in indraprastha apollo hospitals delhi on 14th may 2016 and discharged on 16th may 2016. My insurance company requested for indoor paper. I went to mrd department on 31th may 2016 for related to indoor paper, what mrd department guys behave me on mrd department. I was very disappointed about behave of the apollo mrd department. They were not ready to give me my indoor paper with in two day. At the last they were ready to give me my indoor paper within two days but still not received my indoor paper. Every day i am requesting for the same but they are committing when they will provide me. I am to much frustrated about this. I did not get the right person to contact for the issue. Sorry i am writing to you for this issue. I want to request to you please look my issue. I have to summit indoor paper tomorrow.

Thanks
Ibney hasan

My father has kidney stones, he works for indian railways and railway hospital redirected him to apollo hospital. (Insurance covered by indian railways)

Sunday morning:
Admitted to apollo hospital seshadripuram.
Monday morning:
Placed kidney stent, but did not remove any stones from either of the kidney.
Tuesday morning:
Redirected to apollo hospital bannerghatta as there is no eswl machine, we were never told during admission.
(Doctor personally suggested that apollo hospitals uses technicians and asked to visit kidney stone hosptal near hudson circle)

Thursday in apollo hospital bannerghatta no one is aware of the procedure, as usual took unwanted tests (Medical gimmicks)
Asked to get admitted on friday night. Whereas the eswl is on saturday morning.
What is the need to get admitted before day?? Money
Why did doctor recommend another hospital?? Money
What is the need of those tests?? Money
Apollo hospital wudnt bother about this complaint, but karma awaits everyone, it serves everyone equally.

My brother who was heading to Chennai International Airport to go back with his wife to Australia, suddenly started getting sever Stomach pain and rushed to near by Apollo hospital. The pain was so horrible pain that he literally rolling on floor with the pain. But still non of the senior doctors came to check and only the Junior MBBS doctors attended him saying that he getting stomach pain only because he had some loose motions and just gave some normal medication. My brother's wife is a doctor and she insisted them to do some check-ups and call senior doctors as my brother is literally crying with the pain but still non of the senior doctors turned up. My brother got their Australia tickets cancelled as the pain was too sever. On insisting they did few more tests and then concluded it is UTI (Urinary tract infection) but as my sister in law is doctor she made out that the pain must be of stones and told them to check for it. But they didnt do it, instead gave some pain killers. But after being discharged, my sister in law bought the medicines required for stone removal. She couldn't find them in the Apollo pharmacy or near by medical stores so she had go run about and then brought them and gave it to my brother. Then after few hours my brother could felt the pressure and found that a stone fell in his urine.
So this is how the Apollo doctors neglect the normal people. But they made bill of Rs. with no required treatment. They concentrate only on celebrities to make good money.