Apollo Hospital — Bill refund

I had a booking with appollo navi mumbai, after having prior appointment at 12:30 pm on 23 Oct 2020, got call from appolo to reschedule it as doctor will be available at 1:00 pm onwards, I agreed for 1:30pm slot. After reaching appollo and paying the bill doctor was not available and appolo staff forced me to visit another doctor, to which I denied. Now appollo denied returning my amount and forcefully reschedule it on next day. I want my money back

Appointment details as below:

NAMASTE WE CONFIRM YOUR RESCHEDULED APPOINTMENT WITH DR.DR. ASHOK GAWDI ON 24-OCT-2020 AT 12:00 APP NO : 5840434 PLEASE REPORT 15 MINS PRIOR TO YOUR APPOINTMENT AT APOLLO HOSPITALS NAVI MUMBAI ALONG WITH PREVIOUS MEDICAL REPORTS.FOR QUERIES/APPOINTMENTS CALL[protected].HOME COLLECTION CALL[protected]
IN EMERGENCY CALL?1066.