Apollo Hospital — carelessness in handling blood sample in apollo hospital guwahati

dipkuli

from Mumbai, Maharashtra

Address:

Kamrup Metropolitan, Assam, 781005

Sir/madam,
Blood sample of my father was collected on the day doctor had recommended and the laboratory personnel told us to collect the report the next day. On the next day, when we came to collect the report with the receipt, then they told that we have not given any blood sample. After arguing and giving many evidences they told that they found the blood sample. What are this? We come to apollo because we believe it's one of the best. But these kind act embarrassed us. How those personnel can play with someone life's? So, i request the administration pleassssse look into the issue.

Was this information helpful?

No (0)

Yes (0)

Apollo Hospital customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

Apollo Hospital Customer Care's response Blood sample of Mr. Bidyasagar Kuli was sent from Phlebotomy unit to the Lab, but due to some software issue the technicians were not able to make sure that the sample had been received and hence it went to the stored sample rack. Next day when the patient came for the report the software showed the sample as not received . Hence the technician reported it as such. However the technician searched for the blood sample in stored rack and found it. It was processed and report released.
As corrective action, the technicians have been counseled by HOD Labs to repeatedly check for all pending blood samples, so that such complaints do not arise further. Moreover the technician will be provided with soft skill training for dealing with patients and guests