[Resolved]  Apollo Hospital — Cashless bypass surgery claim not cleared as apollo's negligence in responding to shortfall documents as submitted by them

Address:Hyderabad, Andhra Pradesh

Hi, It is very sad that being a well known hospital and considered to be one of the best can act so reckless regarding patient details and accomplish process. My father had undergone a bypass surgery on 27th of December in Hyderabad, jublee hills hospital, however part of it is supposed to cover under insurance under cashless, for which we received approval and my father discharged. however the insurance company is not able to settle the amount as the request for various documents sent to Apollo were not furnished.
Now as per Apollo negligence, insurance amount was not cleared, so it becomes Apollo responsibility to take care of the burden.
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May 26, 2017
Complaint marked as Resolved 
Apollo Hospital customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2017
Apollo Hospital Customer Care's response
Hello, Can you please share the patient's UHID number along with your contact details so that we can look into the matter. Thanks.
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