Apollo Hospital — Complaint against receptionist of counter No.07 of Apollo woman hospital

Address:

Silchar Tarapur

R/Sir

I have visited to Apollo Hospital during period from 23 Nov 21 to 02 Dec 2021 for treatment of all my family. I have checked personalized health check from Apollo Hospital for the Rs.7300/- on 25 Nov 2021 my wife full body checked up has been for Rs.13000/- on 26 Nov 2021 . My wife has given all tests on 26 Nov and informs her to collect the report on 27 Nov, before report counter receptionist intimate her to meet with Dr Shiva Singh on 3C chamber. After met with Dr, she forwarded to woman hospital for one test. Accordingly I and my wife went to woman hospital with auto. On arrival at woman hospital report to reception and asked about test and suggest to deposit to amount at counter no 07.When I asked at counter No.07 about test and show all the documents including yellow card and I told him that we should get 30% discount in total amount and show him clearly mentioned him in yellow card, but he denied to give us 30% discount and told me bring the receipt copy of bill and total expenditure from hospital. Again I have came at health check up hospital with auto and asked to hospital receptionist regarding discount, receptionist intimae me that not required any bill because already 30 % discount mentioned in yellow book. Again report to woman hospital, counter No.07 and brief all the matter again refuse to give me discount lastly I tell him that not required discount I will give full payment. Lastly he agreed to give 30% discount in test. Now my request that such type of receptionist never helps of patient and gives only harassment. Now my request to you please take necessary action against receptionist of woman hospital counter no.07 and if possible discharge him from service so that in future nobody patient will get harassment from such type of receptionist.

Yours Sincerely

SB Barman