Apollo Hospital — doctor waiting time management

Address:

Greams road Chennai, Chennai, Tamil Nadu

I have in here at apollo for last 15 days. I have found that there is not appropriate time management by the doctor secretary specially.
From my experience, i have visited doctor mohan a t on thursday. My appointment time was 10.15 but got the serial at 1pm.
Again on 11.11.2019, monday, i came for the report investigation.
However my serial was at 1pm. I came at 10 because of the delay experienced earlier. Doctor secretary told me to come at 1pm.
I came again at 1pm.
But i got the serial 32 which i guess will take me to evening 6pm.
So is it the main theme to wait patient for at least 3 hour. I don’t know what types of policy has been taken by the apollo hospital.
It’s pathetic.
Not but least, this is every time case here.
Thank you