Apollo Hospital — Extra amount charged for Mr Arun Agrawal for prostate surgery

Address:

Kolkata

Sub :-. Prostrate RARP surgery of Arun Agrawal

Hi Sir,

I admitted my father Arun Agrawal on 08.03.2022 for postrate operation and Doc Vinay operated him and according to him operation package was of 4 lakh of radial operation but after operation i was informed that Arun Agrawal was operated openly and when i was clearing the bill for discharge i was charged Rs 5, 38, 764 lakh out of which insurance claim was approved of Rs 2, 51, 352 and rest amount of Rs 2, 87, 412 was paid by me. On enquiring on counter why m charged extra with Rs 1, 38, 764 i was said that u will have to pay this amount for discharge you pay this amount but it was late night doc was not available and i was in tension so i paid and got the discharge.
After consulting doc next day he said yes u will get the refund and he took my ac number but after 2 days when i did not got the refund i again met him now he said management is not approving so you talk with insurance team when i spoke with insurance team they said talk with management.
I dont understand why such a reputed hospital charged extra amount with the patient. Who is responsible for it why this happened. Why such a poor management .
I request you to please look into the matter deeply and do the needful and deposit the amount in my account else i will have to esclate the matter to the higher authority and public grievances.

Yours faithfully,
Shailja Agrawal