Apollo Hospital — Harassment of a sr.citizen who had brain surgery and unable to stand

Address:C1-6071, CEDAR, Sobha Forest view apartment, Bengaluru -560109.

I am a CHSS beneficiary from Dept of space (ISRO) and aged 71 years. I had appointment with K.B .Prasad cardiologist yesterday at 9.30 a.m.I reported at corporate billing counter at9.05 a.m.Billing official inordinately delayed to attend, despite counter was meant for sr.citizens. My request to attend on priority basis explaining the fact that I had undergone brain surgery just 10 days back and not able to stand for long, he was very rude and harsh and not bothered to attend to my needs. He purposely delayed and dodged for more than 15minutes..Later started insisting on Xerox copy of ID.card and subsequently for ID proof other than my CHSS card. I am an Apollo patient for the past 8-10 years or so. I was never harassed like this earlier visits. Expect better respectful and courteous treatment to all patients particularly sr.citizens. After assuring that whatever documents he wants will be provided after completing consultation with doctor, billing was done.
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