Apollo Hospital — I'm complaining about the horrible service which led to fatal outcome

Patient name: Subroto Dutta
UHID- AGHL[protected]
BED no.- ONCO-616
Date of admission- 23 August 2022

We had to admit Mr Subroto Dutta, my father under Dr Indranil Ghosh due to severe neurological issues and high temperature of 102-104 approx. He was diagnosed with Brain Tumor which is malignant in 2011. He gets treated under Dr Siddhartha Ghosh in Apollo Chennai, Vanagram since 2011. We get the best service there.
He is under chemotherapy under Dr Indranil Ghosh in Apollo Kolkata (Kankurgachi).

When we admitted him in the morning we were told he would undergo his brain MRI at 10pm.

When we visited the hospital we found at our dismay that he was not given a single medicine which he is due to take everyday inspite of submitting his medicine list including the medicines we got from home with Doctor's prescription. He was not given his sugar tablets before dinner. He was not given any of his 7 tablets which he takes after dinner including his anti-convulsion (Eptoin 300ER). When we questioned the sister in charge Ms. Rakhi Tripura she completely ignored and to our utmost frustration gave us the worst attitude. We were asking her the reason and she didn't even bother to answer infact she got busy on her phone with a smiling face and walked away.

This is what is the most disgusting fact that a brand like Apollo has such staff who is supposed to take care of patients but instead didn't bother to do her part and was so not apologetic. We called for the head sister who tried to defend her instead of taking any action. They infact lost half of our medical reports that we submitted in the morning and I had to stay overnight in the hospital to take care of my father wherein it was the nurse's job to do so. We gave him a twin sharing which was way out of our budget just to give him the comfort but unfortunately the cancer building is filled with such under trained nurses.

We took him out of the hospital with a Mri Billing of Rs 26000 which in general as out patient is just Rs 12000 approx. What was the extra charge for? I would have understood if the service was at par but even that was a horrible nightmare for us.

My father had to be admitted in AMRI Dhakuria's ICU ward because his condition deteriorated JUST BECAUSE of your staff's negligence.

I demand a proper justice and compensation to this insane billing amount for the negative care that my father received.

A brand like Apollo is getting hampered just because of staff like Rakhi Tripura.

Let me know if you need any documents and I guess you have access to view the CCTV footage of the chaos that happened that night near the nurse's station of the hospital's cancer building 6th floor.

Regards,
Saheli Dutta
Daughter of Patient