Apollo Hospital — Inadequate treatment and offensive language used by the healthcare professional at your esteemed hospital

Address:

Bannerghatta Road

Hi.

I am writing to express my dissatisfaction with the treatment I received from you during my visit today 25.03.2023 to the emergency CARE at Apollo Hospital, Bannerghatta Road. I found the attitude of the doctor incharge in the ward towards me to be unprofessional, unempathetic, and inappropriate.

I came in at 5am having a sharp pain in the abdomen, and non stop diarrhea and vomiting. I received the painkiller and IV immediately by the night shift doctor. In the morning, there was a handover to another doctor who I believe was in their day shift. She did not come to me, and enquire how I am feeling, rather I was left alone waiting for the reports for almost 6 hours. When my condition got bad with repeated diarrhea losing all bodily fluids, I went to the counter and enquired on what is the course of action. To which she vaguely responded after the discharge they will give me the antibiotics, and that it will start working only on the second day. I told her, I need some medication towards this non stop diarrhea and that I am feeling dehydrated. They asked me not to drink any water which would cause diarrhea. However, there was no treatment given to address the acute situation I was in, rather I was only given the IV and that too after I went and enquired. After almost 6 hours, and no active response from the doctor, I requested the nurse to call the doctor so that I could talk to her. E

All I expected was a medication to stop the diarrhea, and maybe an ORS to which it was not provided. This is a simple problem, to which the emergency CARE or specifically her could not provide me any medication at all.

I expressed to her that I feel ###, and that I am in the same condition that I was when I came into the emergency. And to which she lashed out that it is NONSENSE, and asked me to go to another hospital and I was discharged immediately.

During my appointment, I expressed my concerns about my ongoing situation. However, instead of listening to my concerns, she shouted out nonsense and showed a complete lack of empathy towards my suffering. Her incompetence and unprofessionalism are unacceptable, and I was left feeling upset and unheard. As a health official, she has a responsibility to provide compassionate and effective CARE to the patients, which she failed to do in my case.

I expect to receive an apology and some compensation since I did not receive minimum adequate CARE, and I hope that you will take the necessary steps to ensure that this type of behavior does not happen to other patients in the future.

Please be advised that if I do not receive a satisfactory response, I will be forced to take further action to address this matter.