Apollo Hospital — Insurance staff and Service staff negligence

Address:

Apollo Hospital,Jubilee Hills, Hyderabad

I was Apollo hospital Jubilee Hills, Hyderabad for my mothers cataract surgery.
It was hardly a 4 hr procedure from admission to discharge as per doctor but it took around 12 hrs for us because of insurance desk staff.

Initially it was our mistake to provide old insurance card but staff did not inform about it even it was rejected from insurance provider, I checked with customer care then asked Apollo staff to take a look at it.

Staff have sent documents to wrong email address and I checked with customer care and corrected them.

By end of the day they have got approval for initial bill and they did not send mail for final bill until 7PM even surgery was completed by 12 PM.

I have checked with customer care and asked them to approve the process

All this time my mother was under admission and only had lunch and they did not provide her any food after lunch till 8pm unless our relatives took initiative.

I would like to raise the complaint against insurance staff and service staff for not taking care of the patient and billing process