Apollo Hospital — lateness to come and do procedure

Address:

Greems road

My mother was told to do colonoscopy and was advised to take 2 bottles of stomach cleansing liquids along with fasting for 5 hours and was asked to come to do the procedure at 11am. We arrived at 11.00 but the doctor didn't turn up until 1pm. My mother is 65 years old and we are doing this testing to detect whether she has cancer in the colon. How can the doctors be so pathetic and not considering the patients situation.