[Resolved]  Apollo Hospital — lost jewellery inside out: no response from the hospital

Address:	New Delhi, Delhi
Website:	delhi.apollohospitals.com

Dear sir/ma'am,

This is to register a complaint on loss of my mother's jewellery from the ot (Apollo hospital, delhi) on 16th march 2018.

Sequence of event:
- my mother got admitted on 15th march through emergency process under the guidance of mr. Yash ghulati.
- operation was planned on 16th march afternoon
- she was taken to ot when i was the single attendant and occupied in blood donation
- her right hand shoulder jewellery was removed when she was unconscious
- the jewellery was neither returned to me (The attendant) nor to the security
- her hand was supported by an external cover, so neither i realised nor herself next two days.
- patient got discharged on 19th march evening
- my mother realised the loss on 20th march and i immediately contacted the hospital through telephone and chat option available on the website
- mr. Ashok (95*87) responded on 20th mach saying that he will look into it
- on my follow-up today, mr. Ashok told me that someone has broken the jewellery while taking out on the day of the operation and after that what happened he is not sure.
- i registered a complaint through email address available on their website on 21st march and by visiting the hospital on 22nd march, but no response till now.