Apollo Hospital — medical policy clearance issue.

My concern is yesterdays issue of patient zainab. She has hospitalised in apollo belapur hospital. But while getting discharge to claiming the bills by medical policy. So the point is untill and unless getting approval of the amount whuch has been claimed by the hospital. They will not forward the msg or mail to the holder of policy card. But after got the approval of all amount v got the mail by the bill statement which has been claimed. But your claiming department is saying false that full amount has not been cleared. But the policy gai which they spoken he is saying already given the approval of all amount. I feel like ur department or excutive which is handling the policy documentation. He or she want do some gambling. But in this case the patient has suffered to much bcoz she only handling the things. So kindly do the needful action. And hopefully it will not happen again to any other patient. Awaiting for ur positive response.