Apollo Hospital — Negligence of laboratory staff

Address:

Guwahati,assam

On 21st of July we consult with doctor in Apollo guwahati, and doctor prescribed some tests in which he asked to check for RAN LITHIUM SERUM TEST in which the samples were supposed to examine in other laboratory.
We were waiting for the reports till today, but today when asked to the reports counter we got to know the samples weren't send for examine.
It's a very big negligence of your staff.
After 21st even when we enquired we were repeatedly said that the samples have been sent and will take few more days and report will be sent on email.
**It's a very critical case as the patient is 77 yrs of age and his medication is pending due to the report.
This irresponsible behaviour of your hospital can lead to major consequences for the patient