Apollo Hospital — Part of tooth chipped off while scaling

Address:

Kolkata, West Bengal

I went for dental scaling today (10th Apr, 2015) to Apollo hospital in Kolkata (EM Bypass). A portion of my front lower tooth was chipped off in the process. I didn't realise it immediately after the procedure was done, as I did not look at my teeth so carefully for obvious reasons. But I noticed it within next 1 hour as I had gone for shopping and got a chance to see it in the trial room mirror. I was in for a rude shock. I ran back to the hospital to meet the doctor and figure out remedial solution. The doctor had left for the day. Another doctor came to see me but she took little interest and asked me to see the same doctor who had done my scaling the next day on the pretext that she does not know my case background. I spoke to the business manager and asked him to look into the matter. He again warded off responsibility saying it is not possible to have happened during scaling. On pressurising to take serious action, he called a consultant to check the condition of my teeth. The doctor looked at my teeth thoroughly and at first told that the dents in the front teeth look as a result of fracture but there are dents on other tooth too and they look like they had happened earlier as their surfaces were smooth. I told him I am not sure about the other tooth, they might have been like that although I highly doubt, but the front ones have broken definitely today as I look at my front tooth on an ongoing basis again for obvious reasons. To this, his argument was that there are many dents on my teeth, so the ones on front teeth also may be one among them. I requested him for unbiased judgement, but it didn't seem so given the way he went back on his words. I contacted the hospital manager for complaint against the dental department, but he directed me to the medical superintendent. When I went to the medical superintendent, he looked like a sensible and senior person, but again warded off responsibility saying that the dental department is totally different, it does not come under his supervision and that there have been two other complaints against them within this week. I requested him to acknowledge a complaint from my end and take necessary action. I submitted a written complaint per his suggestion, which was signed and acknowledged by the business manager of dental department (unable to attach a copy of the written complaint due to file size limit; will be happy to mail across though). I went to Apollo without knowing the background of the in-house doctors only under the faith in Apollo brand, and this is what I got in return. I sincerely request the concerned people in the management team to take appropriate action against the negligent/ inexperienced doctor as well as the irresponsible team. Above all, I would request the team to fix my teeth and get me out of the problem that your unprofessional/ inexperienced/ irresponsible team has put me to into. Thanking you, Puja More Ph: [protected]