Apollo Hospital — Patient not attended

My mom got admitted on 18th Jan. Till.now no.proper line of treatment has been given and no docs submitted to insurance. Dr said she was planned for discharge on 25th and shoulder manipulation will be done on 24th for which she was made to starve for 20 hrs . I asked him specifically have you shared line of treatment to insurance he said already shared. Immediately I mailed insurance also after repeated follow ups for shoulder surgery we were told at 7.45 pm by nurses that dr has not confirmed the surgery . Because of lp test on 23rd allher heart medicines were stopped except cordrone and nurse was not instructed untill yesterday whether to give heart medicines . She was having extreme heel pain for 3 days and dr said another dr dermatlogist ?will visit her yesterday but she did not visit at all. Yesterday whole night my mom was suffering there were no doctors available for contact. The nursing staff has to be told to arrange food for her after starvation. Worst nursing staff worst coordination between doctor and for first time insurance is saying line of treatment not given and it is 8th day