[Resolved]  Apollo Hospital — Patient re admission for kidney transplant complications

Address:Apollo hospital greams road Chennai

Patient details
Name - Albert Sundar Raj
Age - 47
Cadaver registration Unique ID no. - 19057
Main Apollo UHID no. - AC01.[protected]
Treating Dr. Venkatesh Rajkumar S (Nephrologist)
came to the apollo hospital, greams road, after my husband was discharged after the kidney transplant operation, but some infection or some kind of complication arose, due to the transplant operation.
His house is located at C. T.A Nagar mangadu, he has to travel so many kilometres to reach the main hospital for this reviews he has no option to look into other hospitals. They came back to the hospital after a complication with her husband, there is no proper support or guidance from the hospital side for a newly kidney transplant patient, he was treated like COVID patient earlier when he was admitted and treated in the hospital ICU after the operation, but now when we came back from home after being discharged they treat you as a new patient and they make you wait in the emergency, with no quarantine and no necessary safety measures, and they were having some billing issues with impact Guru, which they have have been doing business with them for the past 5 to 6 years. So probably they should not have any doubts regarding the billing with impact Guru, but still they were talking about the building issue and the patient 's admission process was delayed due to that. And some staffs have to attend the patient and it's the staff's duty to guide patient, in this modern Times. And they have to look after the safety, of the same. This kind of attitude from staffs and lack of guidance bring down the good will of hospital. I am really disappointed with the way they treated us yesterday and for all this Mishap and delay and after everything they charge ₹42000 for the patient at the end of the day.
Antony Gladius
[protected]
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Jun 11, 2024
Complaint marked as Resolved 
Apollo Hospital customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2023
Apollo Hospital Customer Care's response
Namaste Sir/Madam,

Greetings from Apollo Hospitals, Chennai.

Kindly provide the below mentioned details to proceed further

1. Patient Name
2. Patient’s UHID
3. Registered Mobile number

Thanks & Regards
Apollo Hospitals, Chennai
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    +91 44 2829 0200
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    No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India - 600006
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