Apollo Hospital Complaints & Reviews

I have raised complaint on 25th Oct about Apollo Reach Hospital Karimanar, Telangana, even Apollo online support team tried to reach hospital over phone, no responce even after 4 hours. Please resolve my issue for the raised complaint No: CAS[protected]P3T1F4...

AC01.I am Manik Burman, I visited DR.RAGAVAN at the hospital on 07/11/2023. DR.RAGAVAN gave some tests to show the report of those 08/11/2023 came to the hospital but from S24 said doctor is not available today. I came to the hospital again on 9/11/2023 to show those reports but entered the name at the S24 counter but did not speak to me for 4 hours that day. I will request the CO of the hospital to resolve this issue of S24 counter....

If you can not give services to your patients thn please don't take money from them
Your staff is so manners less they don't know how to treat a patient
I visited appollo rajshree hospital 4 times and had very bad experience
I felt like raise a police complain on your hospital
I went there for rabis vaccine and in my 1st dose the gave me rabipure vaccine and after my 1st dose this vaccine was not available in your hospital.
For my 2nd&3rd dose they gave me some other vaccine
And in my 4th dose they have Rabivax is this a joke for you?
And also I am waiting here for like 1 hour just to get this vaccine still I don't know how much time it will take
If they don't have vacant bed they could have told me they just take injection charges and now I am waiting like a fool
Like seriously I thought appollo hospital is a good hospital but I will never visit this hospital again.
I request you to take action against involved staf

Our patient ID AC 01.[protected].But when I visited today in counter 4B for submission file and I stand up in front of counter that time a man came there from your department and he misbehaved with me. This is for your kind information and necessary to actuation

Patient details
Name - Albert Sundar Raj
Age - 47
Cadaver registration Unique ID no. - 19057
Main Apollo UHID no. - AC01.[protected]
Treating Dr. Venkatesh Rajkumar S (Nephrologist)
came to the apollo hospital, greams road, after my husband was discharged after the kidney transplant operation, but some infection or some kind of complication arose, due to the transplant operation.
His house...

Hello Team,

I have booked the appointment for Dr for 29th august 6:30 Pm but the doctor dint join, and now they are giving me next appointmnet for 5th sept which is way too later for me and no one is able to arrange a appointment before . Its a urgent case of HIV and we are not able to get in contact with the doc. Its very unprofessional from Apollo

patient-- Babita Tulshyan

Thanks
Subham

I had the most terrible experience with Apollo customer care wherein I have fractured my hand and i booked an appointment for an orthopaedic. The customer care representative named ’Priya’ took my pincode for Bangalore, and booked an appointment for Pune!!! Do they expect us to take a flight from Bangalore to Pune for a consultation???? I was in extreme amount of pain and they just did not care!!! Will strongly advice against going to...

I had the most terrible experience with Apollo customer care wherein I have fractured my hand and i booked an appointment for an orthopaedic. The customer care representative named ’Priya’ took my pincode for Bangalore, and booked an appointment for Pune!!! Do they expect us to take a flight from Bangalore to Pune for a consultation???? I was in extreme amount of pain and they managed to goo[censored]p the city of the appointment!!! How does anyone take the pincode and yet book an appointment in another city??? Incompetent staff who do not care about patient welfare and is just busy making money! Disgusting! Will share this with all my friends, relatives and colleagues so that they DO NOT opt for Apollo during any emergency!!! They might need to take a red eye for a consultation!

I am Senthil kumar R, today (20/07/2023)
I came to Madurai apollo hospital
located at K. k. Nagar main branch for Master health check up . I am new to this hospital environment there is no proper support or guidance from the hospital side to look up on all kind of checkup and some staffs have no patience towards patient and some staffs boldly says it's not their duty to guide patient.This kind of attitude from staffs and lack...

My husband has diagnosed with Dengue, me and my husband visited Apollo Sugar Clinic Mahadevpura, we consulted Dr Nishant Gaurav on Sunday and Dr Anusuya Shetty on Monday, as per their advise we did a blood test on Sunday (16th July) and CBC test on 18th July.

on 18th July we visited the clinic at 8:30 pm, for glucose and blood check, the receptionist was showing her frustration on her face that we visited the clinic very late.

on 19th the report was supposed to be shared over email and mobile as they had promised. Hence we kept waiting to check on the platelets result, but the results were not shared. Hence I called the clinic on 19th at 8:30pm to enquire on the report but the receptionist asked us to call on the blood test room, but we couldn't find the receipt hence i asked her for the number, but she hung up the call and never answered the call for the next 3 times i tried.

* Why was the report not shared on time?
* Is that not the duty of the receptionist to share contact details when asked?
* We visit private clinic expecting extra care for patients, whats the point if we have to face such experience?

the sisters were really friendly.

Registered number: [protected]
Email ID: sneha.[protected]@gmail.com

I'm writing this note to complain about the service of the staff members who are working on the 23rd June 2023 . there are tons of patients waiting here outside and there's no staff to be seen in the lobby . They all have been celebrating a doctor's birthday which is fine but when someone pushed the emergency button no one came to help or assist the patient . they're no caring or assistance for the patience . I don't know if this is a hospital or a market . I'm deeply dissapointed in this hospital and have never in my life ever experienced like this in another hospital.
sindoori building counter S10, Appolo Hospital Greams Road, thousand light

Case1: Being the son of the patient i was asked to write consent in handwritten with signature and also my mother's, "Stating if insurance is not processed i shall pay in cash" -This is already a term in terms and conditions but still apollo forced us to write it.
case2: Didn't agree to estimated cost of the operation and increased by significant value and caused burden.
case3: Incorrect weight in discharge summary is so much...

We took KZ lotion at Apollo pharmacy near golden temple road. We asked for fungal infection cream but got anti dandruff lotion.
Later we checked and consulted the store. The lady in the store was rude and shouted like need to check before taking.
Later we requested to check the availability in nearby stores and get it as they are not willing to refund
After 2 days we went again and asked for the product they said no availability...

My patient was admitted on 6.4.23. and wbc count was 6600. It gradually increased due to a serious infection but doctors did not monitor it. There was a serious infection in hospital. After discharge of hospital, it was 9800 and at home, patient collapsed with wbc count of 24000.

Yesterday I am going to your hospital were no Dr are available for gynecology so I have taken today appointment but still no body is their .If I having a seriou issue who will responsible for that I have mediclaim card I used for this serious situation but your doctor are very ### very even single Dr are not their why are you ### running this hospital even you are not hire a doctor I am complaining to my co-operate to remove your listed pannel or take you further court for this issue .

This is one more time compelled to send the following message for kind necessary action from the concerned in view of horrible summer. No action has been taken so far.It is to bring to your notice that very pathetic stage of the attendant pertaining to ICU patients at Apollo Spectra hospital Ameerpet. The attendant with ICU patients in a very sorrowful state of affairs came to the hospital. But the corporate hospital is not able to think of basic provision of a sitting area with ceiling fans or wall fans or pedestal fans except for a small waiting hall in front of reception that too day(s) long sitting on these iron chairs, aged/sick people have to suffer back aches and other complications. The wall fans provided at reception are facing the ground but not for the patients/attendants particularly during this horrible summer. At this ensuing summer how the attendant sits at that place. Centralised AC is just a show put up only. Even during night time also staying in the hospital area also, the attendants have to suffer horrible nights with wall fans for few attendants only for which the attendants have to quarrel among themselves and forcefully reserve the fan place. The attendant ought to become sick. The furniture provided at Second floor and third floor for the attendants are a show put up. Even I observed in ICU also no centralised AC working instead they are putting pedestal fans at the critically sick patients who want Coolness. I observed even in wards also there is no centralised AC working. Severe Cardiac patients or acute patients have to become more sickness due to non provision of centralised AC at least some cooling alternatives. Think that, if you belong to one of the attendants of ICU or ICCU or else and take necessary action from your end. Please God's sake look into the matter on priority.Thanking you,

I was Apollo hospital Jubilee Hills, Hyderabad for my mothers cataract surgery.
It was hardly a 4 hr procedure from admission to discharge as per doctor but it took around 12 hrs for us because of insurance desk staff.

Initially it was our mistake to provide old insurance card but staff did not inform about it even it was rejected from insurance provider, I checked with customer care then asked Apollo staff to take a look at it.

Staff have sent documents to wrong email address and I checked with customer care and corrected them.

By end of the day they have got approval for initial bill and they did not send mail for final bill until 7PM even surgery was completed by 12 PM.

I have checked with customer care and asked them to approve the process

All this time my mother was under admission and only had lunch and they did not provide her any food after lunch till 8pm unless our relatives took initiative.

I would like to raise the complaint against insurance staff and service staff for not taking care of the patient and billing process

My wife admitted on 04 April 23 under the observation of Dr. Juber Sarkar Neurologist in Apollo Spectra hospital chunniganj Kanpur. On 08 April morning duty nurse came and insert some injection through vigo, but injection injected where she don't care. She just performed her duty and after injection she put DNS bottle and gone away. After some interval approx 30 minutes, when my wife feel heavy pain in vigo side then she started crying, then I saw the vigo point, the hand where vigo inserted made like stone and heavy swelling in that area. Then I call her for that complaint then she replies patient twist the hand that's by this happen, then I approach to duty doctor to look after the matter, after some time he came and tell, do the dressing in that area. Sir, matter is not just do the dressing, I told him, then he told this is normal, nothing worry about that. Please look in to the matter, so that what problem faced by my wife never feel any patient in future. And must take necessary action against that nursing staff for there rude behavior.

I have made an online payment (Paytm UPI) of Rs.11950/- (Eleven thousand nine hundred fifty) being the charges of lab test of the patient Smt Evely Kemprai on 4th April 2023 on cash counter at Appollo Hospital G. S road Guwahati, as per system generated shawed that the transaction was successful but the recieving cashier said that the amount was not credited in their account and then I again paid the same amount through card.

As such I would request you kindly inquire the same and arrange to refund the excess payment at earliest possible

My son Mohamed Umar (ACH- [protected]) is under treatment for the last 20 days and from March 24 2023 to till date, he is under ICU care.

We as a parent are totally disappointed on the Nursing care.

Following are the issues which i would like to highlight:
- April 5 2023, during Evening visit, we saw the IV line is getting leaked and my son's Hand and Dress are totally wet. We informed the Nurse on the same, but they took much time to clear the wetness.
- April 5 2023 & April 4 2023, during Morning Visit, we saw our child has gone motion (2 days) and the same was cleaned only after we informed. already Baby is with Bed soar problem (after admitted in hospital)
- March 30 & 31 2023, during morning and evening visit, we have asked to apply oil in the mouth, as his mouth seems to be wounded due to intubation. however, it was applied only after complaining (2-3 days) to the Incharge staff nurse.
- Few other issues are also there, which may seems petty, but we dont expect that from Apollo Hospital, that too in a ICU ward.