Apollo Hospital Complaints & Reviews

Hello Team,

I have booked the appointment for Dr for 29th august 6:30 Pm but the doctor dint join, and now they are giving me next appointmnet for 5th sept which is way too later for me and no one is able to arrange a appointment before . Its a urgent case of HIV and we are not able to get in contact with the doc. Its very unprofessional from Apollo

patient-- Babita Tulshyan

Thanks
Subham...

I had the most terrible experience with Apollo customer care wherein I have fractured my hand and i booked an appointment for an orthopaedic. The customer care representative named ’Priya’ took my pincode for Bangalore, and booked an appointment for Pune!!! Do they expect us to take a flight from Bangalore to Pune for a consultation???? I was in extreme amount of pain and they just did not care!!! Will strongly advice against going to...

I had the most terrible experience with Apollo customer care wherein I have fractured my hand and i booked an appointment for an orthopaedic. The customer care representative named ’Priya’ took my pincode for Bangalore, and booked an appointment for Pune!!! Do they expect us to take a flight from Bangalore to Pune for a consultation???? I was in extreme amount of pain and they managed to goo[censored]p the city of the appointment!!! How does anyone take the pincode and yet book an appointment in another city??? Incompetent staff who do not care about patient welfare and is just busy making money! Disgusting! Will share this with all my friends, relatives and colleagues so that they DO NOT opt for Apollo during any emergency!!! They might need to take a red eye for a consultation!

I am Senthil kumar R, today (20/07/2023)
I came to Madurai apollo hospital
located at K. k. Nagar main branch for Master health check up . I am new to this hospital environment there is no proper support or guidance from the hospital side to look up on all kind of checkup and some staffs have no patience towards patient and some staffs boldly says it's not their duty to guide patient.This kind of attitude from staffs and lack...

My husband has diagnosed with Dengue, me and my husband visited Apollo Sugar Clinic Mahadevpura, we consulted Dr Nishant Gaurav on Sunday and Dr Anusuya Shetty on Monday, as per their advise we did a blood test on Sunday (16th July) and CBC test on 18th July.

on 18th July we visited the clinic at 8:30 pm, for glucose and blood check, the receptionist was showing her frustration on her face that we visited the clinic very late.

on 19th the report was supposed to be shared over email and mobile as they had promised. Hence we kept waiting to check on the platelets result, but the results were not shared. Hence I called the clinic on 19th at 8:30pm to enquire on the report but the receptionist asked us to call on the blood test room, but we couldn't find the receipt hence i asked her for the number, but she hung up the call and never answered the call for the next 3 times i tried.

* Why was the report not shared on time?
* Is that not the duty of the receptionist to share contact details when asked?
* We visit private clinic expecting extra care for patients, whats the point if we have to face such experience?

the sisters were really friendly.

Registered number: [protected]
Email ID: sneha.[protected]@gmail.com

I'm writing this note to complain about the service of the staff members who are working on the 23rd June 2023 . there are tons of patients waiting here outside and there's no staff to be seen in the lobby . They all have been celebrating a doctor's birthday which is fine but when someone pushed the emergency button no one came to help or assist the patient . they're no caring or assistance for the patience . I don't know if this is a hospital or a market . I'm deeply dissapointed in this hospital and have never in my life ever experienced like this in another hospital.
sindoori building counter S10, Appolo Hospital Greams Road, thousand light

Case1: Being the son of the patient i was asked to write consent in handwritten with signature and also my mother's, "Stating if insurance is not processed i shall pay in cash" -This is already a term in terms and conditions but still apollo forced us to write it.
case2: Didn't agree to estimated cost of the operation and increased by significant value and caused burden.
case3: Incorrect weight in discharge summary is so much...

We took KZ lotion at Apollo pharmacy near golden temple road. We asked for fungal infection cream but got anti dandruff lotion.
Later we checked and consulted the store. The lady in the store was rude and shouted like need to check before taking.
Later we requested to check the availability in nearby stores and get it as they are not willing to refund
After 2 days we went again and asked for the product they said no availability...

My patient was admitted on 6.4.23. and wbc count was 6600. It gradually increased due to a serious infection but doctors did not monitor it. There was a serious infection in hospital. After discharge of hospital, it was 9800 and at home, patient collapsed with wbc count of 24000.

Yesterday I am going to your hospital were no Dr are available for gynecology so I have taken today appointment but still no body is their .If I having a seriou issue who will responsible for that I have mediclaim card I used for this serious situation but your doctor are very ### very even single Dr are not their why are you ### running this hospital even you are not hire a doctor I am complaining to my co-operate to remove your listed pannel or take you further court for this issue .

This is one more time compelled to send the following message for kind necessary action from the concerned in view of horrible summer. No action has been taken so far.It is to bring to your notice that very pathetic stage of the attendant pertaining to ICU patients at Apollo Spectra hospital Ameerpet. The attendant with ICU patients in a very sorrowful state of affairs came to the hospital. But the corporate hospital is not able to think of basic provision of a sitting area with ceiling fans or wall fans or pedestal fans except for a small waiting hall in front of reception that too day(s) long sitting on these iron chairs, aged/sick people have to suffer back aches and other complications. The wall fans provided at reception are facing the ground but not for the patients/attendants particularly during this horrible summer. At this ensuing summer how the attendant sits at that place. Centralised AC is just a show put up only. Even during night time also staying in the hospital area also, the attendants have to suffer horrible nights with wall fans for few attendants only for which the attendants have to quarrel among themselves and forcefully reserve the fan place. The attendant ought to become sick. The furniture provided at Second floor and third floor for the attendants are a show put up. Even I observed in ICU also no centralised AC working instead they are putting pedestal fans at the critically sick patients who want Coolness. I observed even in wards also there is no centralised AC working. Severe Cardiac patients or acute patients have to become more sickness due to non provision of centralised AC at least some cooling alternatives. Think that, if you belong to one of the attendants of ICU or ICCU or else and take necessary action from your end. Please God's sake look into the matter on priority.Thanking you,

I was Apollo hospital Jubilee Hills, Hyderabad for my mothers cataract surgery.
It was hardly a 4 hr procedure from admission to discharge as per doctor but it took around 12 hrs for us because of insurance desk staff.

Initially it was our mistake to provide old insurance card but staff did not inform about it even it was rejected from insurance provider, I checked with customer care then asked Apollo staff to take a look at it.

Staff have sent documents to wrong email address and I checked with customer care and corrected them.

By end of the day they have got approval for initial bill and they did not send mail for final bill until 7PM even surgery was completed by 12 PM.

I have checked with customer care and asked them to approve the process

All this time my mother was under admission and only had lunch and they did not provide her any food after lunch till 8pm unless our relatives took initiative.

I would like to raise the complaint against insurance staff and service staff for not taking care of the patient and billing process

My wife admitted on 04 April 23 under the observation of Dr. Juber Sarkar Neurologist in Apollo Spectra hospital chunniganj Kanpur. On 08 April morning duty nurse came and insert some injection through vigo, but injection injected where she don't care. She just performed her duty and after injection she put DNS bottle and gone away. After some interval approx 30 minutes, when my wife feel heavy pain in vigo side then she started crying, then I saw the vigo point, the hand where vigo inserted made like stone and heavy swelling in that area. Then I call her for that complaint then she replies patient twist the hand that's by this happen, then I approach to duty doctor to look after the matter, after some time he came and tell, do the dressing in that area. Sir, matter is not just do the dressing, I told him, then he told this is normal, nothing worry about that. Please look in to the matter, so that what problem faced by my wife never feel any patient in future. And must take necessary action against that nursing staff for there rude behavior.

I have made an online payment (Paytm UPI) of Rs.11950/- (Eleven thousand nine hundred fifty) being the charges of lab test of the patient Smt Evely Kemprai on 4th April 2023 on cash counter at Appollo Hospital G. S road Guwahati, as per system generated shawed that the transaction was successful but the recieving cashier said that the amount was not credited in their account and then I again paid the same amount through card.

As such I would request you kindly inquire the same and arrange to refund the excess payment at earliest possible

My son Mohamed Umar (ACH- [protected]) is under treatment for the last 20 days and from March 24 2023 to till date, he is under ICU care.

We as a parent are totally disappointed on the Nursing care.

Following are the issues which i would like to highlight:
- April 5 2023, during Evening visit, we saw the IV line is getting leaked and my son's Hand and Dress are totally wet. We informed the Nurse on the same, but they took much time to clear the wetness.
- April 5 2023 & April 4 2023, during Morning Visit, we saw our child has gone motion (2 days) and the same was cleaned only after we informed. already Baby is with Bed soar problem (after admitted in hospital)
- March 30 & 31 2023, during morning and evening visit, we have asked to apply oil in the mouth, as his mouth seems to be wounded due to intubation. however, it was applied only after complaining (2-3 days) to the Incharge staff nurse.
- Few other issues are also there, which may seems petty, but we dont expect that from Apollo Hospital, that too in a ICU ward.

I have already consulted about my tooth cavity on 28 march 2023 and wished to go for treatment of filling but
Nothing is going still today on 4 April 2023.
Only they are giving some excuses about the lack proper instruments.
Please at this stage I want to refund my 250 rupees consultant charges.
Contact me on [protected]

Hello,
I have come from far away from Guwahati, Assam to Apollo Hospital Greams Road, Chennai for replacement of my father’s pace maker. We were admitted on 29/03/2023 stating that the procedure of operation was to be done by before 12pm on 30/03/2023. Its 7:57pm on 30/03/2023 till now we are waiting for our surgery to happen. No one is responding to anything and moreover we booked a private cabin which costs 10, 300 INR per day. It’s been more than 24hrs my patient is lying on bed with no update of surgery. Our 1 day hospital room rent gone for waste. Kindly suggest how can we be justified in this matter for negligence and looting money for hospital room which is 10, 300 INR per day.

Namaste… my name is dr deepa Wagadre i am employ of apollo hospital indore i want to file complaint against my HOD (dr padam sharma )& (ms varsha from hr department). This people are allegelly coment on my personal apperance n personality.they torture me mentally n harresh me mentally .dr padam gives mean comments to me n other females reapective doctors.
Today i am doing my job on 5 th floor n varsha from hr called me n told me...

Hi.

I am writing to express my dissatisfaction with the treatment I received from you during my visit today 25.03.2023 to the emergency CARE at Apollo Hospital, Bannerghatta Road. I found the attitude of the doctor incharge in the ward towards me to be unprofessional, unempathetic, and inappropriate.

I came in at 5am having a sharp pain in the abdomen, and non stop diarrhea and vomiting. I received the painkiller and IV immediately by the night shift doctor. In the morning, there was a handover to another doctor who I believe was in their day shift. She did not come to me, and enquire how I am feeling, rather I was left alone waiting for the reports for almost 6 hours. When my condition got bad with repeated diarrhea losing all bodily fluids, I went to the counter and enquired on what is the course of action. To which she vaguely responded after the discharge they will give me the antibiotics, and that it will start working only on the second day. I told her, I need some medication towards this non stop diarrhea and that I am feeling dehydrated. They asked me not to drink any water which would cause diarrhea. However, there was no treatment given to address the acute situation I was in, rather I was only given the IV and that too after I went and enquired. After almost 6 hours, and no active response from the doctor, I requested the nurse to call the doctor so that I could talk to her. E

All I expected was a medication to stop the diarrhea, and maybe an ORS to which it was not provided. This is a simple problem, to which the emergency CARE or specifically her could not provide me any medication at all.

I expressed to her that I feel ###, and that I am in the same condition that I was when I came into the emergency. And to which she lashed out that it is NONSENSE, and asked me to go to another hospital and I was discharged immediately.

During my appointment, I expressed my concerns about my ongoing situation. However, instead of listening to my concerns, she shouted out nonsense and showed a complete lack of empathy towards my suffering. Her incompetence and unprofessionalism are unacceptable, and I was left feeling upset and unheard. As a health official, she has a responsibility to provide compassionate and effective CARE to the patients, which she failed to do in my case.

I expect to receive an apology and some compensation since I did not receive minimum adequate CARE, and I hope that you will take the necessary steps to ensure that this type of behavior does not happen to other patients in the future.

Please be advised that if I do not receive a satisfactory response, I will be forced to take further action to address this matter.

Booked an appointment online with Apollo hospital vanagaram branch at 1.30pm. Customer care person informed me to come 15mins early to register the patient. We did the same and registered around 1.15pm. But we were not given the appointment at 1.30pm, also they have charged consultation fee. But still we are waiting and not consulted with the doctor and time now is 3.15pm. I don't know why there is no proper response given for the delay while I check with reception. They are giving silly reason saying doctor went for lunch. We are not getting the treatment for free right, then please check and assist the patient at the earliest.