Apollo Hospital — Removal of Ring when the patient is unconscious | |||
I am Ch.V.Ramana Reddy who has been admitted in Apollo hospital, Nellore in emergency on 27/01/2021 around 5:30 pm. At the time of joining I had a gold ring on my right hand, But the hospital staff did not return to any of my attenders along with my belongings. When I called to the Apollo complaint care they connected to the emergency, they said that they will enquire about it and call back to me but I did not get any response till the day. When I came to hospital for my checkup on Monday i.e., 08/02/2021, I again enquired about it but no one gave response. Due to the irresponsive behaviour of the staff, I have left with no other option other than bringing it to your notice. I hope I get response from you unlike from the staff members. Will be waiting for you to take an action against it. Was this information helpful? | |||
|
Apollo Hospital customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
27%
Complaints
728
Pending
0
Resolved
193
+91 44 2829 3333
+91 44 2829 0200
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India - 600006
View all Apollo Hospital contact information
The patient has reached Apollo Nellore on Life Support, as soon as they have reached all relevant things are educated to the attenders, any valuables are not found on patient body
He is Admitted on 27th of January and discharged on 1st of Feb(AC01.[protected])we have not received any information during their stay .
the staff did not told anything regarding the ornaments. Doctor only communicated to attender regarding only the health condition of the patient and asked to sign the document for further treatment. So the attender has signed all the documents in which the document which you mentioned in the reply might be included. But no one informed her about the ornament or any valuable things.
The patient joined the hospital on 27th jan 2021 but he is in unconscious state for 2 .5 day and he is in ICU for 5 days where attenders are not allowed to spend much time, so we did not notice it. When we notice it on 1st feb 2021 and enquired about it with all my attenders. Once I conformed with them I immediately called Apollo customer care and also met several staff members during my visit to the hospital. I waited till 6 pm to get any response from them. even I asked them to show CC footage but they refused it. I don’t understand why they refused to show me CC footage.
The document cannot be taken as evidence as no one has informed the attender regarding this. So, I am not satisfied with the evidence provided by you.
So, I insist you to show the CC footage for clarification. And your personnel also assured me to show the cc footage by telephonic on 14th feb with concerned approvel I hope wil get clarity on this. Please I hope will take positively and reply soon.
Thanks n regards
the staff did not told anything regarding the ornaments. Doctor only communicated to attender regarding only the health condition of the patient and asked to sign the document for further treatment. So the attender has signed all the documents in which the document which you mentioned in the reply might be included. But no one informed her about the ornament or any valuable things.
The patient joined the hospital on 27th jan 2021 but he is in unconscious state for 2 .5 day and he is in ICU for 5 days where attenders are not allowed to spend much time, so we did not notice it. When we notice it on 1st feb 2021 and enquired about it with all my attenders. Once I conformed with them I immediately called Apollo customer care and also met several staff members during my visit to the hospital. I waited till 6 pm to get any response from them. even I asked them to show CC footage but they refused it. I don’t understand why they refused to show me CC footage.
The document cannot be taken as evidence as no one has informed the attender regarding this. So, I am not satisfied with the evidence provided by you.
So, I insist you to show the CC footage for clarification. And your personnel also assured me to show the cc footage by telephonic on 14th feb with concerned approvel I hope wil get clarity on this. Please I hope will take positively and reply soon.
Thanks n regards