My wife the patient was admitted to Apollo, Navi Mumbai on 4th of February, 2023 around 10.00 pm due to certain neurological complaints.
The services and Healthcare are absolutely pathetic. No one bothers to communicate what is the diagnosis, what is the mode of treatment etc. Suddenly at certain intervals, the nursing staff comes and gives insulin, asks to be taken for a 2D echo cardiogram etc. What's the reason to give insulin, why is a 2D echocardiogram being taken, nothing - absolutely no information.
A cardiologist comes for a visit, does not even bother to see the patient or talk to her. While she is in the washroom, this so called cardiologist comes asks some questions to the bystander who is a young boy and walks off registering his visit. So it is very clear this was only to increase the billing. Duty doctors simply don't visit the patient and prescribe medicines sitting wherever they are enjoying their time. No botheration for either consequences or patient's condition.
The so called dietician never bothers to get in touch with the patient to check her routine, preferences etc. Some crappy inedible food is delivered which she can't eat. So on what basis was this food prepared and sent..? No answers. Even after complaining, the food remains the same inedible assortment of a few curries and rice, while time.and again she had informed that she can't eat rice.
When admitting, I was shown the menu card of charges. Overall, the likely charges for a day could not have been more than Rs. 12000. However the billing clerk, whose attitude was.more of a bad debts collector, wanted me to deposit Rs. 75000. When I argued a bit he dropped the demand to Rs. 50, 000. So it is clear that these kind of charges are levied on a purely arbitrary basis without any rationale.
Overall services of professional staff is pathetic and services are just below par for a hospital of this repute. You are not a patient foe them, you are just another fat goose who needs to be cut up for money. It's a money heartless making machine than a hospital.
The nursing staff, however, needs to be congratulated as an exception. They seem to be the only bright line in this heartless money minting machine called a hospital
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