Apollo Hospital — tmt

I am originally afghan, but i live in england, i came all the way from england to afghanistan to take my mom to india for medical reasons. Today 28/oct/2017 i got a full body checkup package for my mom, i am not going to complain about all the small issues that shouldn't happen in a hospital like apollo, i understand that no matter what end of the day we are all human and we do mistakes, yet we don't expect apollo hospital to cause issues for their patients, therefor there are some mistakes that are tolerable and some are not. Long story short, we did blood test and ultrasound and all other necessary test before getting into tmt room. My mom was not feeling good at all and it was well obvious from her appearance. She was sweating all over her body, she had no energy to move and stuff... It was our turn and the doctor had to check my mom out, we were waiting patiently in the room. While we were waiting my eyes were on doctor observing all her actions, firstly while my mom was all in pain and struggling to wait, the doctor was carelessly busy with some checklist and then she told my mom to set over on bed she slowly moved on and sat on the bed waiting for doctor to start the test, however, the doctor received a phone call soon after taking the phone the doctor went outside. We were still waiting inside so far it was like 30 minutes of waiting while it was our turn and we should't have waited a single moment because we were already waiting for ages for our turn to come. My patience came to an end i could't tolerate anymore i rang the customer care, while i was talking to customer care the doctor came in, the lady on the phone asked me to pass the phone to the doctor's secretary, she refused to take the phone then the lady on the phone asked me to pass the phone to doctor and the doctor refused to take the phone too, finally the lady on the phone told me that she is gonna come over to the tmt herself. I told the doctor not to proceed with my mom until the customer care team come over after trying very hard explaining to the doctor to wait until the customer care team come i managed to make her understand or maybe not? Thanks to customer care team they arrived within a few minuets, i have explained the situation to them they were very professional they listened to me and to doctor too. The reason that doctor has giving had noting to do with the situation, she said that i was all due to the language barrier. Now i don't understand what did she mean by language barrier? I have spent about 10 years of my life in england i am graduated from leeds uni, this should be enough reason to explain that i can well understand english and also i can well speak and understand urdu too. For more proves on this point you can ask the lady on customer care team as i have shown her my full english driving license. The customer care team took me to a different room trying to solve the situation, i understood the situation and we thought that situation is under control, however, when we went back to tmt room the doctor was refusing to get my mom's test done. I had no other choice but to apologies to the doctor for my mother sake, because looking at the situation it was very obvious that the doctor had no sense of respect and sympathy otherwise she would't have refused to get my mom's test done.
I can go on and on about this for ages, however, i just wanna end this by saying, that we love india and indians i had the choice to take my mom to england, pakistan, turkey or any other country but i chose india, so i am kindly requesting the beloved indians to not make us regret for coming over to india.

With respect
Mirwaes.