Apollo Hospital — Vaccine Slot not honoured after booking and making the payment

Address:

B911, PSR Krish Kamal, Neeladri Road, Electronic city phase 1

On 21/10/22, through the Apollo 24/7 App I booked a covishield vaccination slot at Apollo clinic, Neeladri Road, Doddathoguru, Electronic city phase 1, Bengaluru for 22/10/22 (between 12 pm and 4 pm). I also made an online payment of Rs.386. When I went on 22/10/2022 at 11:45 am to the said address of Apollo, I was told by the receptionist, "there is no slot available, all vaccines have expired and Apollo does not keep stock of covishield vaccines anymore". Why does the Apollo App allow vaccination slots and money for a non-existent service? I have approached legal services to register a case but they have asked me to first approach Apollo's consumer service and if it doesn't get resolved I have to take the legal course. Please return the money I paid for the service. I have posted below the SMS message I got from Apollo for the booking of the slot for covishield vaccination. Hope you will return the money ASAP.

Namaste ZACHARIA MATHEW,

We're happy to inform that your Covid-19 vaccination slot on Apollo 24|7 has been confirmed! Your appointment details are as follows:

Name: ZACHARIA MATHEW Last Name
Booking ID: 1169993
Vaccination Site: Electronic City Apollo Clinic Bengaluru
Address Line 1: Door no: 323/100/123, Doddadho gur
Address Line 2: Niladri main road, Neeladri na gar, Electronic city 1st face
City: Bengaluru
Date:[protected]
Time Slot Start: 12:00 PM
Time Slot End: 4:00 PM
Vaccine Type: COVISHIELD
Dose: FIRST
Payment Type: IN_APP_PURCHASE
Amount Paid: 386
Status: BOOKED

Please show this message at the vaccination site.

Note:

1. Register yourself on CoWin weurl.co/FfPdj9 before reaching the vaccination site. You do not need to book a slot on CoWin.
2. Carry your Employee ID & Government ID.

Stay Safe! -APOLLO