[Resolved]  Apollo Hospital — Very Disappointment behaviour from DR.RANADEEP RUDRA- Kolkata Apollo Gleneagles Hospitals

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CHAPRA BANGAL JHI NADIA

My Mother has been under treatmentunder Dr. Shyamasis Bandyopadhyay for thelast 9 years. Currently Dr. Bandyopadhyay has referred my mother for an opinionof CT release. I have taken an appointment with Dr. Ranadeep Rudra and he has prescribed an operation. I have gonethrough all formalities for admission as per his advice on 1st dayreview, needless to say he has taken only 2min and is not willing to hear the patient's concerns. However as per his advice I have done a test of Rs. 7, 450 (ExcludingDr. Rudra fees of Rs. 1000) from Apollo Hospital Kolkata. I have received allthe approval from the Insurance based on a doctor signed and written for admission on7th Dec 2020 and released date on 8th Dec 2020. I called his assistant on 6thDec 2020 at around 8.15PM and confirmed the admission, he advised me to call him ontomorrow ( 7th Dec 2020) post admission, however before taking final admissionI personally reached out to Dr. Rudra’s assistant for the confirmation. As per him Dr. Rudra is busy and will not talk, so take admission and come at 12PM. I have followed the same instructions and admittedpatients after a long time. When I reached out to Dr. Rudra, hetold me that I did not advise to admit the patient as he has written in the prescription that ‘ Review report’ althoughhe mentioned the admission date and released date in another paper and signed.I requested him to review thereport and leave a note for admission but he told me very arrogantly to releasethe patient first and then he will leave a note for admission. After following the long processhe has written a note for admission. I wanted to clarify about the food restriction but he shouted at me verybadly in front of other patients and refused to operate, also mentioned I am an uneducatedperson, so blindly followed his instructions. He strongly humiliated me and mymother who is patient (55years Old) and came today from Krishnanagr.From this pathetic journey MyMother is not feeling well now. After that we reached out toAsst. Director of Apollo Gleneagles Hospitals and shared the same. He advised me to take admission and he will help to very smoothly process the admission process butwhen we came to the admission counter the associate told me ( at 4PM) Dr. Ranadeep Rudra advised to takeadmission at 8PM. Is this something jokesgoing on with patients? After that we reached out to Dr. Bandyopadhyayand as per his advice I have taken dr. Appointment in ColumbiaAsia Hospital Salt Lake.I believe Apollo GleneaglesHospital trusts and follows the respect of individual methodology. I have paid a highamount for good treatment and reverted with harassment, waste money and humiliation. Apart from that my mother's health has deterioratedfor the 10 hours historical journey in Apollo hospital Kolkata. My request to the higher managementto take appropriate action against Dr. RanadeepRudra and give my Money back of Rs. 8450 immediately. Waiting for your quick response.