[Resolved]  Apollo Hospital — Very poor and low quality service of the nursing in general word special overnight shift date 8/27/2016

Address:New Delhi, Delhi
Website:Apolo hospital new dehli close to Buggal area

My dad had lyserturp surgery on 8/24/2016 and he also has heart problem too so after surgery he shuld stay more than 3 night in hospital and he is still hospital aroud 2:53 am my dad called me that his bed is and all his clothes are waite and at some time he has caitheter his caitheter was blocked with boold clot i went to the nurse to change his bed and clothes she told housekeeping to change his bed and clothes he told him in indian language that it his morning shift job to change i said so my dad shoud wait in soild linen and clothes the morning shift and the head nurse during chcking his caitheter droped the pip on the floor which connect urine bag to caitheter and she connected the infected tube back to my dad caitheter which is infection control issue. Second issue they want change his clothes without given him a bed bath when i asked all his body is with urine then she brought cold wips and want givehim bed bath at 2:53am under ac i am she did the uper body and let the housekeeping to do lower body then i told them ok let to show you how to do bedbath
I paid 180000 rupies for this poor and low quality service of the nursing i am reay appreciate the doctors work at hospital but thier operation won't be successful with this poor and low guality service of nursing does excutives know about that
The hospital is charging on foreigner 20%higher than indian they have to control thier service too and i want to find one if the incharge of the hospital to talkedto them about it i came from overseas for my patient safty here not to infect him.
Thank you
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Dec 14, 2016
Complaint marked as Resolved 
Apollo Hospital customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2016
Apollo Hospital Customer Care's response
Hello, We regret for the inconvenience caused. Request you to share the patient's UHID number along with your contact details so that we can look into the matter immediately. Thanks.
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