Apollo Hospital — Wrong policy issued and cheating with people's

Sir I'm asking or requesting for family health insurance policy for my family (self, wife, son) they issued master group policy which is not suitable for me and I'm buying the policy on 13 Mar 2024 and they issued old group policy which is on 13 October 2023 I'm asking them 100% cashless policy they issued me co-payment system and finally I check the policy and realised i want to cancel this policy bcz this policy is not useful for me and my family I'm trying to connect the Costmercare they are refused to give the information about policy and rejected my request for cancel the policy the policy is purchased from Apollo health co limited they tie-up with niva Bupa health insurance company I'm trying to connect both companies Apollo health co limited and Niva Bupa health insurance company niva Bupa company said you purchased third party we couldn't help you please contact Apollo health co limited and Apollo said we don't have any information about your policy please contact health insurance company both companies are refused to helping me so please consider my problem and help me to cancel the policy as soon as possible bcz I want to cancel the policy in free lockup period but they refused to cancel the policy bcz the issued to Apollo on 13 October 2023.sir pl see the attachment for your reference once again my humble request to you sir please help me thank you sir