[Resolved]  Apollo Munich Health Insurance — Claim Not Settled P. A. ID: 150580

Address:

New Delhi, Delhi

Dear Sir/Madam NAME : AMITABH DUTTA INSURANCE ID: [protected] PA ID : 150580 This is in regards to a cashless claim. I was admitted in Indian Spinal Injuries Centre for 7 days suffering from Dengue Fever. But the Final Authorizations letter was sent only for 3 days. My question is on what basis Authorization is give end for only 3 days. On asking customer care on this, they replied that in my discharge papers somewhere it's written I was well 4 days before. Hence only for there days. On explaining that, they have miss interpreted the document and it's say that I was well 4 days before I got admitted in hospital, under the discharge summary heading "History of illness". Customer care had registered an complaint as "Deductions in cashless raised" case ID : 1212787. 1. Till now I have not received any information. Just an mail that says my case has been handled, and nothing else. 2. I think Apollo Munich look for any excuse to not to settle claims. You have all the documents and explanation from doctors. Detail how I was suffering from high grade fever and low platelets count, still you miss interpret one line of doc and find excuse to not settle claims. It was horrifying experience, I had better experience with Iffco Tokyo. Apollo Munich should not make tall claims of hassle free claim settlement. I have all the docs, if require. I am not attaching here as file size and format is in PDF