Apollo Munich Health Insurance — Complaint against agrasen hospital

Address:	New Delhi, Delhi, 110063
Website:	[email protected]

Dear sir, last year 19oct'16 my son (7 yr old) fall sick due to food poising contineous loose motion & vomiting. So we went to Agersen Hospital, punjabi Bagh as it is nearby our home. There in emergency doctor said first please go to admission counter for formalities i said okay atleast please start treatment of my son but they dont even allow my son to sit inside. my son alongwith my wife i went to admission counter at g floor. i show my son valid cashless health card to person sitting there but they ask me first to deposit 45000/-(fourty five thousand). i was shocked i ask them why so? they said it is our hospital policy first to deposit money. again i request them i have 12000/-(twelve thousand) with me kindly deposit as a token amount and please do the needfull. But they simply denied by saying first deposit full amount of 45k then only admission & treatment will proceed. i was so hopeless & shocked that time & wondering why they not honour cashless health card by asking big amount of 45k. well i must say it is disgusting & shamefull act done by agersen hospital management.
And i ask apollo Munich Health insurance being a privileged client of your health policy(AA[protected] for last 3 years why this kind of ill treatment by the agersen hospital when it is on your panel. On what grounds they demand me to deposit huge amount when i have valid cashless health policy.
kindly do explain to me