[Resolved]  Apollo Munich Health Insurance — delay in claim settlement and unnecessary bothering

Address:

Jhansi, Uttar Pradesh

I have a claim pending with apollo munich and they are in no mood to settle it down i was admitted in the hospital on 17th august and discharged on 26th i submitted all my document on 2nd september then i received a letter from company asking for some more documents which i submitted after 4 days letter that is on 27th september from then i have been calling and mailing them but there is no reply from there side and there customer care is pathetic when ever i call them they have only 1 reply "sir its under process" meanwhile there investigator visited the hospital doctor and even done the photography of the medical stores from where the medicine were bought now after 2 more month they are asking me some douments which are as follows Particulars of Details / Documents Required Amount Status Requirement Type Please provide the all past treatment records taken as off now. 29215 Pending Mandatory Please provide the hospital registration certificate with detail of no of beds, operation theater, Nursing and consultant . 29215 Pending Mandatory Please provide the Indoor case papers with treatment chart, vital chart, progress note, history sheet...etc. 29215 Pending Mandatory Please provide the Treating doctor certificate regarding Etiology of Ailment in this case. 29215 Pending Mandatory Please provide the treating doctor certificate regarding prolong hospitalization in this case. 29215 Pending Mandatory Please provide the Xerox copy of treating doctor registration certificate. 29215 Pending Mandatory Please provide the Xerox copy of medicine stock register from hospital. 29215 Pending Mandatory Please provide the Xerox copy of registration certificate. 29215 Pending Mandatory Previous treatment records prior to hospitalization including 1st consultation letter. 29215 Pending Mandatory Treating doctors certificate for Past history duration of DM When diagnosed for the 1st time. 29215 Pending Mandatory now tell me when there investigator has already visited there then why are they asking these documents and why will the hospital give such document this clearly indicates they dont want to settle the claim and even more i dont know what kind of process they follow that they take 2 months to investigate and if i submitt the documents somehow then they will take 2 more months and again ask for some other document i am puzzled just for a claim of 29000 they have taken so much time please help me