Apollo Munich Health Insurance — medical bills of accident case lost by apollo munich

Policy no. Is AH00000266
Complaint request is 4058043

My plan is Click to Protect and I have a accident on 21 Nov 2017. I submitted all my original medical bills to HDFC Life and they send them to Apollo Munich in january.
But since then Apollo Munich is not able to do anything. they are not able to find my documents (original medical bills ) and every time when I call to there customer care they allways said that we are taking it on higher priority.
Sir don't make fool o[censored]s because higher priority work doesn't take 5 months to complete a work.
This is hike of a frustration to me, and I don't know what to do with these life insurance fakes.