[Resolved]  Apollo Munich Health Insurance — mental harrassment by apollo munich team

Address:

Gurgaon, Haryana

Hi Grievance Team, My cashless request was * 1305393.* *i want to complain regarding this whole procedure .* *I made a wrong decision to take apollo munich insurance. * *my husband was admitted in orbit hospital gurgaon with the symptoms of nausea, vomiting, abdominal pain* *doctor provisional diagonsed for gastritis With UTI .but After all the test .it detected as proper URINARY INFECTIONS AND LEVER FATTY ACIDS.* *please check medicines name .it clearly shows it for UTI disease not for kidney stone* as per your policy UTI and Lever fatty acids is covered after 30 days but your apollo munich team and doctors rejected my request fistly reason was this gastritis disease covered after 2 years so when doctor had been sent final diaonsed report executives told me its valid and it will be in positive way. after within 5 seconds again rejected with reason there is some kidney stone 3.5 mm. *here i[censored] read above points some manipulation for rejecting my request* *how can you reject my request with 2 reasons which is not valid* *i was in hospital in a bad situation .i made 100 calls to apollo munich customer care, they told its sunday non working* *day .it was really a mentall harassed for me .* apollo munich gurgaon team leaders name amit kumar.and one floor manager literally used harsh language and told me its a non working day and we dont have doctors here In short without investigating proper report and medicines report .how can you rejected my cashless request. after that i discharged my husband from hospital . apollo munich executives told me for reimbursement claim *today we went to apollo munich gurgaon office sector-14 for claim reimbursement .* *we met with one of your employee name rahul .i asked for claim form.he told me there is no generator no printer* *SEE how apollo munich insurance company works* *now you please suggest how i can i fill my claim form * *i AM REALLY DISAPPOINTED FOR THE SAME .really a bad and mentall harassing experience * *looking forward for a positive response* *Thanks and Regards* *Preeti Srivastava*