Apollo Munich Health Insurance — rejection of claim even after pre-approval of cashless amount

Address:

1100030

Below is self explanatory, which is under supervision/ instruction of ceo, manager grievance cell, claim department and customer service of apollo munich

"hello,

This is really surprising and ridiculous...

Based on all previous / pre-hospitalisation, pre-operational documents and your initial approval (Assurance) only of inr 90, 000/- we have taken admissions in forties kolkata and undergone the treatment.

Now at the time of releasing you outright cancel the claim and let me in a great trouble. Since i am not in a position to pay inr 1, 38, 000/- to the hospital and to release patient from hospital, request you to reconsider he case and approve the payment to enable me to release patient immediately.
Hospital has also sent you a suitable reply in this support time and again.

Expecting your soonest co-operation and approval."