[Resolved]  Apollo Pharmacy — Apollo Pharmacy Order cancelled without my request and No refund

Address:

Apollo Hospitals Rd Number 72, opp. Bharatiya Vidya Bhavan School, Jubilee Hills, Hyderabad, Telangana 500033

I had placed an order online (Order no.:#[protected] on 27 Sep 20, 05:11 PM. My order apparently was cancelled, they did not inform me about it but found it from their app upon checking on delayed delivery of medicines.I have subsequently made numerous calls(30+) to follow up about the refund, but unable to get any information. They claim the refund is complete and providing me some fake refund ids, and nothing has been reversed to my account. They broke my refund into two parts:
1. Rs 75.2 - I received that. The same is mentioned on their app too.
2. Rs 861.12- I have not received this amount. Nothing is mentioned about this refund on their app. They are claiming to have initiated my refund but when I am asking them to share a screenshot for the same, they are saying it is not allowed, they are providing some vague numbers which is varying according to two different customer care agents. I even confirmed with my bank. They mentioned clearly they have not received any such refunds. Apollo is providing some vague random numbers as refund id and not even sharing screenshots. They are cheating and lying blatantly.
Resolution: Initiate my refund of Rs 861.12
Dont cheat and harass customers.