[Resolved]  Apollo Pharmacy — Unsatisfactory Customer Service and Delayed Medication Dispensing


Dear Sir/Madam,

I am writing to express my disappointment and frustration with the service I received at Apolo Medical Shop on [Date]. I had visited your establishment to purchase essential medication for my grandfather, specifically, the 'Tazlock Tablets' which he requires for his blood pressure.

Upon arriving at your store, I noticed that there were two people in line ahead of me. I patiently waited for my turn, as I understand the importance of maintaining order and following the queue. However, my patience was severely tested when, after those two customers received their medications, four more people entered the store and were promptly served by your staff.

What was most disheartening was that the staff member at the counter, despite clearly seeing me waiting in line, continued to serve these additional customers while ignoring my presence. When I eventually approached the counter, I was informed that there was a lack of change for a 500-rupee note, which is understandable. I then suggested providing a chocolate, which was readily available in your shop, in exchange for the change, but this request was also met with negligence.

I must stress that the Tazlock Tablets I was seeking to purchase are crucial for my grandfather's health. He relies on these blood pressure tablets to maintain his well-being, and it is imperative that he receives them on time. Any delay in acquiring his medication can lead to heightened tension and, eventually, hypertension. Given the urgency and importance of the situation, I expected more consideration and care from your staff.

The lack of attention to my needs and the subsequent neglect of my request for change or an alternative solution left me thoroughly dissatisfied with the level of customer service provided at Apolo Medical Shop on that particular day. It is essential to maintain the highest standard of service, especially when dealing with customers who require medication for their health.

I sincerely hope that my complaint can lead to an improvement in your service quality and a reevaluation of your staff's approach to customer care. I look forward to a timely response and resolution of this issue.
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Nov 16, 2023
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2023
Apollo Pharmacy Customer Care's response
Dear Ms. Sushma,

Please write back to us with your registered mobile number and the email ID or you can write an email to [protected]@apollopharmacy.org and we will escalate the complaint further.

Thanks & Regards,
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    +91 40 6060 2424
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    No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
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