Apollo Pharmacy — Billing and Reward Points

amarnarwat

Jul 4, 2022

Address:	Apollo Pharmacy
Website:	www.apollopharmacy.in

My mob no [protected]. I am a circle member no 7661. I purchased medicines from apollo pharmacy SHOP NO -1 SECTOR -C BLOCK 1 VASANT KUNJ NEW DELHI mob no [protected] on 15 June 2022. I told the billing person to be careful about writing the details as the bill would be submitted for reimbursement and gave him prescription containing name and other details .Inspite of all this he typed the name wrong and the bill had to be cancelled and a fresh bill had to be made and I made the payment in cash. Apollo Pharmacy put the reward points in minus. I have made many purchases of medicines thereafter but not getting the reward points. I pursued the matter with the pharmacy shop but to no avail . 2 Apollo Pharmacy had earlier blocked my 300 reward points. They should also be released. 6516 sector -c pocket -6 Vasant Kunj New Delhi-70

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Apollo Pharmacy Customer Care's response Dear Customer,
Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Jul 15, 2022

Updated by amarnarwat there is no progress on the resolution of the above complaint

Jul 16, 2022

Updated by amarnarwat my mob no is [protected] . My email ID is [protected]@gmail.com

Jul 20, 2022

Updated by amarnarwat Please resolve the matter at the earliest as all the information has been provided by me

Verified Support

Jul 21, 2022

Apollo Pharmacy Customer Care's response Dear Amar,

We have forwarded to the concerned team and you will hear back from them soon.

Thanks & Regards
Kiran

Jul 27, 2022

Updated by amarnarwat The issue has not been resolved. This is a false report. Issue should only be closed only after details have been provided to me. This is a one sided report of your pharmacy branch.

Verified Support

Jul 27, 2022

Apollo Pharmacy Customer Care's response Dear Amar,

As per our concerned team, they have resolved the complaint.

Jul 27, 2022

Updated by amarnarwat I REPEAT the complaint has not been resolved . Obviously you are believing your concerned team and not the customer who had been put to so much inconvenience for no fault on his part. Please tell me what is the way forward to settle the complaint .

Jul 31, 2022

Updated by amarnarwat My complaint has been settled . My thanks to Mr Sarvesh circle manager and Mr Shukla incharge Apollo Pharmacy C1 VASANT KUNJ New delhi. Thanks

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Comments

amarnarwat

Jul 19, 2022

It is taking too long to redress the complaint. Infact all the details asked by the pharmacy are given in the complaint itself .please act early to settle the matter.