Claimed

Apollo Pharmacy Complaints & Reviews

3.1
Updated: Dec 29, 2025
Complaints 2015
Resolved
1206
Unresolved
809
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Apollo Pharmacy reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
ravi raj kiran
Jul 4, 2022
Report
Copy

We have placed the order 4 days back from the mobile number [protected] for an order worth 11k but we have not received the order yet.

The most shameful part was with the delivery agents as they donot pick up the call or if they pick ul they say my shift is completed pls check with other.

We are deeply facing issues just by trusting apollo app so kindly resolve this and request you to expidite the delivery

Please reach out us on [protected] or [protected] for any more details required
Apollo Pharmacy customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    amarnarwat
    Jul 4, 2022
    Report
    Copy

    Billing and Reward Points

    Address: Apollo Pharmacy
    Website: www.apollopharmacy.in

    My mob no [protected]. I am a circle member no 7661. I purchased medicines from apollo pharmacy SHOP NO -1 SECTOR -C BLOCK 1 VASANT KUNJ NEW DELHI mob no [protected] on 15 June 2022. I told the billing person to be careful about writing the details as the bill would be submitted for reimbursement and gave him prescription containing name and other details .Inspite of all this he typed the name wrong and the bill had to be cancelled and a fresh...
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    U
    UnKnown091903
    Jul 4, 2022
    Report
    Copy

    False Promises - No Resolution.

    Ordered Zomelis 50 mg (10 Strips) on Jun 17, 2022. But received Zomelis Met 50 mg (10 Strips) instead. I contacted customer care the same day and a ticket was opened 821675. Two days later, I was told by the helpdesk, the store would replace the items by June 22, 2022 and the ticket was closed as resolved. But the replacement did not happen. I contacted the helpdesk again. They reopened the ticket. This time I was told the store would replace...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    M
    madhusukul2011
    from Gurgaon, Haryana
    Jul 3, 2022
    Report
    Copy

    Medicines not received, no cancel option

    Website: Apollopharmacy.in

    It's regarding my order number[protected] which I placed on 2nd July since the delivery time was promised by 10:30am on 3rd july. Those are urgent medicines for my mom..It's almost 10pm and I have no communication from the company.

    I called them, raised a complaint through the app, emailed them, but all it's mentioned on the app that the order is delayed with whatsoever no ETA mentioned.. and my payment is done..i...
    +2 photos
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    N
    Nagesh21
    from Hyderabad, Telangana
    Jul 3, 2022
    Report
    Copy

    The rude behavior of delivery man. He is disgusting.

    I am totally satisfied with the product, no complain about it.
    My order number is #[protected] delivered on 3rd July.
    His Name is Vinod, mobile [protected].
    The complain is about the rude behavior of delivery man.
    He didn't deliver it in my residence. The calls are also rude. He doesn't know how to talk with the customer. After all product is good. But disappointed with the delivery man who don't deliver till my...
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Y
    yoga bharath
    from Chennai, Tamil Nadu
    Jul 3, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Near kasbapuram, Chennai

    I'm from mappedu pincode 600126.

    I'm using a apollo pharmacy to buy the medicines for my parents and grandparents.

    Recently about 6 months to 1 year I'm using apollo pharmacy at kasbapuram to buy medicines they are not getting mobile number from us.if they get an number we would get an reward which can be claimed after
    Aug 23, 2022
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Jul 21, 2022
    Apollo Pharmacy Customer Care's response
    Dear Yoga Bharath,

    Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

    Thanks & Regards,
    Kiran
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      VivekGT
      from Navi Mumbai, Maharashtra
      Jul 2, 2022
      Report
      Copy

      Hello, I placed an order on 27th June 2022 order ID[protected], the order was suppose to deliver on 29th June 2022 however the medicine is yet to deliver.

      I complaint to customer care over email and call but so far there is no resolution, the irony is that the app doesnt provide the option to cancel the order.

      The order is worth 12k, the money is with Apollo pharmacy, I also can't place order to other online pharmacy platform because I am not sure if I will get the refund.

      Kindly someone from Apollo pharmacy look into asap and resolve the issue.

      PS - This was my first order from Apollo and I got this terrible service.
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mudita Pasari
        Jun 29, 2022
        Report
        Copy

        The Apollo Pharmacy people are acting as sales people forcing me to become a Apollo Group member and trying to send me free products. I have my right to refuse and to finish their targets they have been asked to force people to take up membership. Despite my phone number being associated with them, they are telling me that Glucose is good for health in summer and if I register I will get free glucose. This is very disheartening from a company of this scale.
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Manisha2022
          from Gurugram, Haryana
          Jun 29, 2022
          Report
          Copy

          I took 2 bottles of zifi cv syrup for my child from sector 56 gurgaon pharmacy.

          I opened one bottle today and it is full of worms . The product is 1.1.2022 manufactured and not expired.
          I am shocked how can u play with kids life.

          Please take strict actions against the company manufacturing such products for kids.

          It’s disappointing how can Apollo not have quality checks to avoid such issues
          +3 photos
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Akash Tanjay
            Jun 28, 2022
            Report
            Copy

            Product missing

            Dear sir, i akash Tanjay, i order medicine for my mother, Eva Q Fiber 375g Powder of 2 quantity and pay Rs. 1005.00 against the order on dated 18.06.2022, having order number #[protected] and got deliver on 25.06.2022 after that I unboxing and got only one quantity of Eva Q Fiber 375g powder inside the box, in this regard I already raised complaint in your mobile application but till date I don't received any response, form your side. It is...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            U
            UnKnown091903
            Jun 28, 2022
            Report
            Copy

            I ordered Zomelis 50 mg (10 Strips) on Jun 17, 2022. But received Zomelis Met 50 mg (10 Strips) instead. I contacted customer care the same day and a ticket was opened 821675. Two days later, I was told by the helpdesk, the store would replace the items by June 22, 2022 and the ticket was closed as resolved. But the replacement did not happen. I contacted the helpdesk again. They reopened the ticket. This time I was told the store would replace the items by June 25, 2022. But the replacement did not happen this time either. When I contacted helpdesk again, I was asked to reopen a new ticket. That's what I have done now. It has been more than 10 days since incorrect medicines were delivered and they still have not fixed the issue. And what's worse they promised that they would replace the incorrect medicines twice.

            I am utterly disappointed.
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Amit K.
              Jun 27, 2022
              Report
              Copy

              I have submitted and order for medicines from Apollo 24/7 app costing Rs. 2050 which was to be delivered on 25 June 2022 by 10:00 p.m.

              Order Number#[protected]

              I haven't received the order and no response from the Apollo team. These medicines are very crucial. Need help in getting the order or refund at the earliest.

              Thanks,
              Amit K.
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                chandan singh kiraula
                Jun 27, 2022
                Report
                Copy

                Have been regularly buying products through Apollo pharmacy. My recent experience of buying Apollo brand is pathetic. Bought Baby diapers and wipe of Life brand after so much persuasion by Apollo staff. Its our first time we bought this product XL 55 pcs dated 25th July 2022 from nearest apollo store. After using first piece of diaper, have noticed the product is not at all satisfactory meeting baby requirements. it gt leaked in the first instance. Becm unhygienic..cant be suitable to hold more than 2 hrs.. not at all useful in the night.. The worst part is that the diaper converting to lumps in just few hrs.. and the wipes are of the low quality. Highly disappointed with this product. Going further to higher authorities for filing complaint.
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  thirupugazhmani
                  Jun 26, 2022
                  Report
                  Copy

                  Purchased thro their website according to online prices but when actual delivery happened self was asked to pay 190 INR extra . I paid the delivery executive as the time was already 22:00 I dint want him to stay late hrs due to their online fake propaganda and raised complaint with invoice and online proof etc ..
                  5 days over till now there is no feedback from their customer care but asking me to send same details of bills again and again which I did posted 3 times now . Worst customer care and unethical team out there.
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    ranjanjoshi987
                    Jun 26, 2022
                    Report
                    Copy

                    On 24th June 2022, I have ordered (order number[protected] some medicine through online website ‘apollo247.com’ on 24th June 2022.
                    Application took my wrong current location that I realised later after placing the order.
                    I tried to change the address but website didn’t allow me to do so, I also tried to cancel the order but this was also not allowed by the website. I have requested to delivery person to deliver the medicine to my correct address or cancel the order at their side, but he also not able to cancel the order.
                    No customer care support available for placing the order through apollo247.com. So, I emailed to [protected]@apollo247.org. I received the ticket ID #850033.
                    But still after complaining through email, I received the message just after 15 minutes mentioning that the medicine has been delivered but in actual it was not received by me. I have requested for the refund the amount but it still not initiated and apollo247.com customer care team not responding.
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sakshigupta06
                      from Noida, Uttar Pradesh
                      Jun 25, 2022
                      Report
                      Copy

                      Address: JSS academy of technical education

                      I've ordered cabgolin 0.5 but i received cabgolin 0.25. I've complaint about this but it's been almost 2 days I didn't receive any call or refund from pharmacy
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        E
                        Ektachawla221296
                        Jun 25, 2022
                        Report
                        Copy

                        I ordered 8 items and I received only which is not even mine along with incorrect invoice from apollo pharmacy. And I’ve been complaining same from past 4 weeks and there are not concerned about what’s going with their customers. Their team is so pathetic with everything! I’ve to take follow ups everyday and same thing is been told to me that this will get resolved but now it’s almost 4 weeks there’s is resolution or update provided to me!
                        They should shut their online portal because our money is getting stuck and they’re not at all concerned about it!
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Jun 25, 2022
                        Updated by Ektachawla221296
                        Order summary vs Order Delivered

                        Jun 25, 2022
                        Updated by Ektachawla221296
                        Order id :[protected]
                        Issue raised under 789226
                        Jun 25, 2022
                        Updated by Ektachawla221296
                        Courier guy is also not accepting my return because they have raised incorrect return request with incorrect items!
                        He’s asking me to give all these items which I haven’t received as delivery was incorrect!
                        Return items should be what i have received which is LONGON lotion!
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          pratik_agarwal
                          from Durgapur, Maharashtra
                          Jun 23, 2022
                          Report
                          Copy

                          Attitude of employees at the store

                          Address: Mamra Bazar, Durgapur, West Bengal

                          The incident happened on 23rd June at around 6:15 pm. I went to the store to buy a product for my 2 year old niece. She was there with me and as soon as I entered the store, she started crying (as there were a few people and she got scared. She is just a kid after all, who do you blame?).

                          Instead of asking politely, he started shouting at the kid as if she had committed a crime. This type of behavior should not be tolerated....
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          M
                          manikanta912
                          Jun 23, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Return request

                          I ordered medicines on Apollo but because of changes in medicines by doctor i requested for Apollo for return request and they approved it.
                          Its been 5 days i am trying on reach on all platforms and no one is responding
                          order booked on june11th
                          i have tried return request on june12th to 15th their app is not working
                          so return request applied on june15th and june16th
                          order id:[protected]
                          customer care...
                          +3 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          R
                          rahultest54
                          Jun 21, 2022
                          Report
                          Copy

                          I had ordered 8 strips of medicines, in that 3 strips of wrong medicines were delivered. I had returned those 3 strips of medicines to delivery agent on 10th June 2022 AWB[protected].

                          Raised ticket 783017 for order Id[protected]

                          Shared bank account details thrice, sent email to [protected]@apollo247.com
                          for refund of amount thrice, still money is not refunded for Apollo Pharmacy

                          Please refund amount
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Jun 23, 2022
                          Updated by rahultest54
                          Still No reply from Apollo Pharmacy
                          Still No reply from Apollo Pharamcy
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit