[Resolved] Apollo Pharmacy — Complaint about poor home delivery service

Joita

from Delhi, Delhi

Address:

North 24 Parganas, West Bengal, 700129

I required 4 medices at night 7pm of 3rd Jan 2017, requested for home delivery which the staff at pharmacy agreed upon when I called.

However as I cross checked the bill, I realised I have been charged extra Rs 61 for my medicines !
I called back in store, however the staff present in pharmacy said that I should not use the medicine, only then the amount will be refunded. Also the pharmacy staff added that he wont be able to send anybody home to refund the amount/correct the bill.

Why would I request for home delivery if I am not able to use the medicine?
Why would the staff be so careless while checking bills ?
What about the harrassment caused to me in the entire process?

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Mar 25, 2017

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Apollo Pharmacy Customer Care's response We regret the inconvenience caused. We have noted your concern. Kindly share your details for us to get in touch with you.