I approached Apollo Pharmacy at Velachery - Taramani Link Road, Velachery, Chennai 600042 on 02.04.2021, Friday. I normally buy medicines for Apollo Pharmacy for our use.
The physician has prescribed MECONERV PLUS capsules for 15 days.
Your shop keeper said that either I buy 10 or 20 as the capsules come in 10 a strip. When I insisted that the prescription is for 15 and I want only 15 of the capsules, shop keeper told that the strip cannot be cut and can be sold as a whole strip only. Further, I insisted that he cannot force me to buy beyond what is prescribed by the physician, he said that the capsules are not fast moving and hence should be bought as whole strip only. He further told that I should have bought it from the medical shop nearby the physician
who may give in parts also.
I would like to know whether any such rule prevails that when you buy a medicine it should be purchased in full strip only even if the physician prescribes the same for lower doses / days. Is it not the duty of the pharmacist to sell the medicines as per prescription only. Is it not unethical on the part of the pharmacy to force a medicine on a customer / patient just because he would not be able to sell it otherwise.
I also apprehend that, if the complaint is referred to them, the shop keeper would tell that I asked for only 10 capsules which is untrue.
Requesting for clarity on the matter.
K. Subramanian
Velachery Chennai 600042 Was this information helpful? | 
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