Apollo Pharmacy — Damaged product delivery AP ORTHOPAEDIC HEAT PAD

I have ordered AP ORTHOPAEDIC HEAT PAD but to my surpise it was damaged piece delivered to me and when i informed the store they told that they are helpless and cannt replace my product and then i called customer care executive and he suggested for half an hour and it will be resolved and replace the product but even after 24 hours noting has happened. Now customer care is not picking up the pone or even cutting the phone after hearing the call and putting on hold without informing this is a pure case of cheating from Apollo pharmacy and apollo pharmacy land craft Ghaziabad branch who is cheating with customers. Also not replacing the money. I can share the recording of the conversation with store supervisor and customer care to show how misleading information is provided and how mental harrasement is being done and monetary loss by sending manufacturing defect and harass customer.