Apollo Pharmacy — Gpay wrongly made refund not made

Address:

Chennai

Please see the below email. How you can understand on how your customer care provides services to customer.

Hi,

Wish to state that I have mistakenly make payment to Apollo Pharmacy, Alapakkam by mistake. Screenshot enclosed below.

This payment is made with the UPID done with the previous transaction and not with the machine scan.

When I approached the shop, they say they are unaware of the process when not made through scan machine and the

incharge is not available etc. Hence I request you to provide some suitable solution for the refund of the below wrong payment

Regards

T K Srikanth
[protected]

Customer Care
To:
Krishnamurthy Srikanth

Tue, Mar 22 at 12:39 PM

Hello Mr. Krishnamurthy,

I understand your concern by accidentally sending the amount to our Pharmacy.

Please be informed that our store team does not have any access to it.

I'm taking this with our backend team and you'll hear back from them soon.

Thanks & Regards,
Srinivas. K

Krishnamurthy Srikanth
To:
[protected]@apollopharmacy.org

Tue, Mar 22 at 8:10 PM

Dear Mr. srinivas,

Appreciate your swift response. Thanks for the initiative. Please do the needful for the refund. If possible, I can purchase any items from the stores..

HI,

!0 days gone by. Yet to get any response. Please update the status of the wrong payment.

Regards

T K Srikanth

Mr.

Answer to the emails. There is no point in being silent spectator in Customer care, Say Yes or No so that I cant take a call on escalation to the next level.

This will be my last email to you.

Hello Mr. Krishnamurthy,

I'm sorry to hear that you haven't heard from us.

Please be informed that we've already taken care of this.

I'll mark another email and intimate you back in 24 hours.

Thanks for your understanding and patience.

We look forward to seeing you soon.

Thanks & Regards,
Srinivas. K