[Resolved]  Apollo Pharmacy — I didn't get my refund of returning medicines.

I ordered few medicines from Apollo Pharmacy on 15th April 2022, I requested to return two of those medicine strips as I ordered them by mistake. I returned the medicines on 28th April 2022. I was informed that I'd receive the refund within 3-4 working days after they receive the medicine strips back in their store.

The date today is 21st June 2022, it has been more than a month and I still don't have my refund yet. I tried to contact them via call and I'm never getting connected with a live agent. Also, I raised a ticket online and they're not responding there as well.

The refund amount I'm supposed to be paid is: Rs. 519
Order ID:[protected]
AWB:[protected]

I'm attaching the chat screenshot of their online help portal.