Apollo Pharmacy — Incompetent customer care- Incorrect refund processing

An online pharmacy order ( Order#[protected] &[protected] was placed on 23rd July which was automatically cancelled by their system due to technical error. After follow ups, they processed refund to the original source of payment which failed because original mode of payment was NRE account. Since then at least 25 mail exchanges have been happened along with discussion with 10 different representatives but looks like the support team is highly incompetent & failed to understand the root cause of failure explained above. On one day they ask for alternate account & after I supply this info, the next day they just keep processing it in old account. This drama is going on for last 6 days with no resolution.
I request senior managers to go through the mail record on account, get the refund processed immediately to the alternate account and retrospect as how they can improve the knowledge and skills & employ more competent support professionals.