Apollo Pharmacy — Medicine not delivered yet

Hello, I placed an order on 27th June 2022 order ID[protected], the order was suppose to deliver on 29th June 2022 however the medicine is yet to deliver.

I complaint to customer care over email and call but so far there is no resolution, the irony is that the app doesnt provide the option to cancel the order.

The order is worth 12k, the money is with Apollo pharmacy, I also can't place order to other online pharmacy platform because I am not sure if I will get the refund.

Kindly someone from Apollo pharmacy look into asap and resolve the issue.

PS - This was my first order from Apollo and I got this terrible service.