[Resolved]  Apollo Pharmacy — medicine was denied

Address:122001

I visited the Apollo Pharmacy yesterday (August 9, 2017) around 8 pm in Eros Square, Sector 49, Gurgaon. This was after my visit to the eye doctor upstairs, who had asked me to use Systane wipes once a week for 4 weeks, that is, I need 4 wipes in total worth 80 INR.
And the pharmacist at the store denied me the same. He insisted that I buy the whole box of over 500 INR, because what if he can't sell the rest.
But considering individual wipes had price written on them, these are supposed to be sold loose and individually.
I did not go to him because I wanted them, I asked for them because I needed them! And one cannot deny selling medicine to the patient who has the legit prescription.
Eventually I didn't buy them because I couldn't afford. The doctor's consultation itself is INR 800, which is abusively expensive. But because it's one's health, you want to walk that extra mile.
But denying medicine was absolutely unfair and not abiding the law.
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Sep 18, 2017
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2017
Apollo Pharmacy Customer Care's response
Matter highlighted by you is of great concern to us. Request you to share your contact details to [protected]@apollopharmacy.in for us to look into it.
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We are not satisfied with the service given by your staff ..I am regular customer o[censored] r Apollo pharmacy. . I r staff if full busy in chatting with each other... no respect towards customer and showing who towards me...
Apollo Pharmacy Customer Care's response, Aug 12, 2017
Verified Support
Matter highlighted by you is of great concern to us. Request you to share your contact details to [email protected] for us to look into it.

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