Apollo Pharmacy — Medicines not provided and now no refund

Address:

19, Bishop Gardens, Annamalaipuram, Tamil. nadu, 600028

I ordered medicines on 13th May under shipment ID[protected], which was supposed to deliver by 14th May 21:00 PM but status showing as packed and despite calling multiple time no one is responding properly about the issue. Now I asked for refund so I am getting assurance to wait for 24 hrs that is something also breached and time is completed but no refund no one even shares in written confirmation despite asking for same.